Customer Advisor

Colten Care; Christchurch; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Uniform provided

Excellent inductions, training and 'on

on the job' support

Real career progression opportunities

Annual pay review

Choice of hot or cold meals and drinks

Contributory pension scheme

Background checks at no cost to you.

Job summary

Colten Care in Christchurch is seeking a Customer Advisor to help maintain strong occupancy by nurturing quality leads into admissions, delivering an outstanding customer experience across Avon Reach and Woodpeckers. You will welcome visitors, conduct show rounds, and work with Home Managers to support families through the enquiry journey, offering reassurance and practical help.

The role covers two homes during the week, requires driving, and offers a supportive team, uniform, training,

Qualifications

• Empathy and customer-focused approach to support families.
• Proven sales experience in a customer-facing role.
• Professional, organised and self-motivated.
• Able to use MS Office suite.

Responsibilities

• Show rounds for customers and professionals.
• Engage with the local community and promote events.
• Escort visitors and help residents settle in to their new home.
• Provide administrative support and respond to enquiries throughout the journey.

Skills

Empathy

Sales experience

Customer service

Professional

Organised

Self-motivated

Initiative

Adaptability

Driving

Tools

MS Office

Job description

Customer Advisor

Salary: £36,000

40 hours per week

Introduction

We're looking for an empathetic and driven Customer Advisor to work across Avon Reach, BH23 4AH and Woodpeckers, SO42 7RX.

You'll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. You'll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.

You'll work closely with the Home Manager and care home teams to provide a professional 'warm welcome' to visitors, escorting them on arrival and helping residents settle into their new home. You'll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You'll provide reassurance at every point of the enquiry journey.

About you

You're passionate about helping people, particularly the older generation, always ready with a listening ear. You're empathetic and compassionate, able to find the right balance between sales and customer service. You're professional, organised, and self-motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast-paced environments.

You'll be literate and numerate with experience of the Microsoft Office suite. You'll be a car driver and own your own car, as you'll be covering two homes during the working week.

Essential requirement- Business insurance is essential due to travel during work hours

About Colten Care

We're an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.

We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator.

If a career in elderly care is for you then you want to be part of the team at Colten Care.

Benefits

Uniform provided

Excellent inductions, training and 'on the job' support

Real career progression opportunities

Annual pay review

Choice of hot or cold meals and drinks on duty

Contributory pension scheme

Background checks at no cost to you.