Senior Administrative Co-Ordinator

Central and North West London NHS Foundation Trust; London; On-site; GBP 25,000 - 35,000; Part time

Job summary

A leading NHS Trust in London is seeking a part-time Senior Administrative Co-Ordinator to support the Hillingdon Care Connection Team. This role involves closely working with healthcare professionals, managing patient referrals and supporting administrative tasks while ensuring excellent patient experience. Applicants should possess NVQ Level 3 or equivalent and strong organisational and interpersonal skills.

Qualifications

• Experience in IT applications including Word and Excel.
• Administrative or customer care experience required.
• Ability to work under pressure and prioritise effectively.

Responsibilities

• Monitor referrals and manage patient caseloads.
• Participate in team handovers and take minutes.
• Manage diary and support administrative actions.

Skills

Keyboard skills

Interpersonal skills

Organisational skills

Communication skills

Education

NVQ Level 3

Tools

Word

Excel

Job description

1 week ago Be among the first 25 applicants

Job Overview

A new and exciting opportunity has arisen in our newly redesigned Nursing care model within the Hillingdon Care Connection Team. We are in need of someone to join our team as a Senior Administrative Co-Ordinator, working on a fixed term basis, for a maximum of one year and on a part-time (4days/week) basis.

Job Overview

A new and exciting opportunity has arisen in our newly redesigned Nursing care model within the Hillingdon Care Connection Team. We are in need of someone to join our team as a Senior Administrative Co-Ordinator, working on a fixed term basis, for a maximum of one year and on a part-time (4days/week) basis.

The Care Connection Teams comprise of a Guided Care Matrons (GCM), GPs, Health Care Support Workers (HCSW), Wellbeing Support Assistants and a Senior Administrative Co-Ordinators. Together, they provide active case management for adult patients with long term conditions in order to prevent unnecessary hospital admissions.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Main duties of the job

Band 4 Senior Administrative Co-Ordinator work closely with people who use our Services, their families, friends and carers and are an important contributor in how people experience our services. Band 4 Senior Administrative Co-ordinators are expected to be kind and responsive but professional and informative and contribute to the quality of the services we provide by:

• keeping the people who using our services as safe as possible by recognising the limits of the Senior Administrative Co-Ordinator role and working closely with GCMs.
• contributing to the best possible clinical outcomes by using up-to-date skills and adhering to evidence based policies and procedures when implementing care plans
• ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people when contributing to the implementation and evaluation of care plans
  
  

We believe that the best health care is delivered by multi-disciplinary teams working well together and in partnership with other teams and services to provide seamless care. Band 4 Senior Administrative Co-Ordinators contribute to the team in achieving the team's objectives by working closely with and drawing support from GCMs and other health professionals.

Working for our organisation

There’s a place for you at CNWL.

We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.

Providing top quality care depends on our ability to employ the best people.

We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.

Detailed Job Description And Main Responsibilities

• Monitor referrals and add into new referral caseload on SystmOne (S1) and EMIS.
• Support with onward referrals and carefully avoiding duplication.
• Monitor caseloads and liaise with GCMs when patients have not had recent contact, to ensure caseloads remain active and up to date.
• Diary management for HCSWs.
• Participate in team handovers
• Support with administrative actions - daily handovers.
• Keep a daily log of clinical handovers and document actions using Situation Background Assessment Recommendation (SBAR) tool.
• Attend team meetings and take minutes.
• Patient searches - use platforms such as EMIS, WSIC and hospital admission emails to pull data and share with GCMs.
• Once the GCM has completed Self Management Plan (SMP), Senior Administrative Co-Ordinator will print the SMP for the GCM to deliver, discuss and get it signed.
• Ordering of supplies from NHS Oracle.
• Monitor Generic email addresses.
• Register new patients referred in from the huddle meetings.
• Send huddle template to the GCMs.
• Manage own S1 diary.
  
  

Person specification

Education and qualification

Essential criteria

• NVQ Level 3 or equivalent qualification
  
  

Desirable criteria

• ECDL
• NVQ in Administration/ Customer case
  
  

Specific Skills

Essential criteria

• Keyboard skills
• Experience in IT applications, incl: word, excel
• Evidence of good interpersonal and organisational skills
• Excellent verbal and written communication skills
• Ability to work under pressure/stress and prioritise
• Able to work as an effective team member
  
  

Desirable criteria

• Experience of a multi-user database
• Previous experience of System 1
  
  

Knowledge and Experience

Essential criteria

• Administrative/secretarial/customer care experience
  
  

Desirable criteria

• Experience in N.H.S, Primary Care or G.P`s surgery
• Experience in working with members of the public or in a public facing environment
  
  

Qualities

Essential criteria

• Patient / Customer facing qualities
• Able to remain calm under pressure
• Team worker
• Flexible

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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