Senior Admin & Operations Lead, MSK Services

Sirona care & health; Little Bristol; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

NHS Pension Scheme

27+ days’ annual leave

Agenda for Change pay scale

Job summary

Sirona care & health in Bristol, North Somerset or South Gloucestershire seeks a senior administrator to lead the MSK administration team. You will supervise daily admin work, overseeing appointments, caseloads, and patient communications, while guiding diaries and EMIS documentation.

You will monitor data quality, support audits, and respond to concerns or complaints, escalating where needed. Role includes line management, recruitment involvement, and mentoring of colleagues.

Qualifications

• Experience in administrative management within NHS or public sector.
• Proven ability to oversee scheduling, caseload management and data quality.
• Strong communication and mentoring skills for staff development.

Responsibilities

• Oversee day-to-day work of administrative colleagues across defined localities.
• Coordinate appointment booking, workforce allocation, caseload management and patient communication.
• Maintain diaries, templates and documentation in EMIS.
• Monitor data quality and support audits to identify improvements.
• Manage concerns and complaints, escalating to line manager as needed.
• Provide line management, recruitment involvement and staff development; may deputise for Band 5 lead.

Skills

Team leadership

Stakeholder communication

Administrative coordination

Tools

EMIS

Job description

Sirona care & health in Bristol, North Somerset or South Gloucestershire seeks a senior administrator to lead the MSK administration team. You will supervise daily admin work, overseeing appointments, caseloads, and patient communications, while guiding diaries and EMIS documentation.

You will monitor data quality, support audits, and respond to concerns or complaints, escalating where needed. Role includes line management, recruitment involvement, and mentoring of colleagues.