Senior Admin Assistant Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Wigan Wrightington and Leigh Nhs Foundation Trust; Greater Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits in the Cardiology Department for a Senior Admin Assistant. Join a dynamic and friendly team where you'll play a vital role in ensuring smooth operations across two sites. Your responsibilities will include supervising clerical staff, managing patient appointments, and maintaining accurate records. This role demands strong communication skills and the ability to solve problems efficiently. If you are enthusiastic and self-motivated, this position offers a chance to make a significant impact in patient care while working in a supportive environment. Don't miss out on this rewarding opportunity!

Qualifications

• Candidates must present original certificates for qualifications at the interview.
• Maintain personal and professional development to meet job demands.

Responsibilities

• Plan and supervise clerical staff across multiple sites.
• Book and manage appointments for various procedures.
• Communicate effectively with patients and clinical teams.

Skills

Clerical supervision

Appointment scheduling

Statistical/audit work

Communication skills

Problem-solving

IT systems proficiency

Report production

Education

Relevant administrative qualifications

Tools

Microsoft Excel

Patient appointment systems

Job description

An opportunity has arisen in the Cardiology Department for a Senior Admin Assistant.

We are seeking to recruit an enthusiastic and self-motivated individual to join a busy friendly team.

As part of your role you will advise and supervise clerical staff, plan and book appointments and keep accurate written records. Some statistical/audit work will be required.

The role will be over two sites, Royal Albert Edward Infirmary and Leigh Infirmary.

Candidates will be required to present original certificates for qualifications at interview stage.

Please note this vacancy may close before the specified closing date if a high level of suitable applications are received.

Responsibilities

1. Planning work of clerical staff including roster of staff over multiple sites, ensuring all daily duties are completed.
2. Decision making such as prioritising workload of the staff to assist with the frequent unscheduled activity or ensuring that extra activity does not compromise patient care by cancelling and moving patients.
3. Booking and managing all patients for multiple procedures, diagnostics and appointments.
4. Managing non-routine activity such as re-scheduling patients, managing emergency bookings, and standby patients.
5. Problem solve and communicate complex information such as changing or cancelling tests.
6. Use protocols that require patients to stop medication prior to specified diagnostic testing.
7. Use multiple IT systems to plan Cath lab and clinics lists.
8. Communicating with patients and multiple teams to ensure pre-procedure requirements are completed.
9. Co-operate with all disciplines of WWL NHS Trust and neighbouring trusts for the transfer of patient activity.
10. Administration of the patient appointment systems.
11. Assist in the induction process for new users on the Cardio-Respiratory and Cath Lab.
12. Liaising with porters, wards staff and ambulances regarding the transit of patients.
13. Liaison with External sources regarding the post diagnostic or treatment continuity of patient care.
14. Advise manager of trends in referral/waiting times for appointments.
15. Monitor attendances and DNAs, report to line manager, and ensure appropriate follow-ups are arranged.
16. Receive and process mail, referral letters, and telephone calls.
17. Produce reports using Microsoft/Excel applications.
18. Oversee the running of clinics to ensure they are timely and efficient.
19. Participate in the audit of the service by preparing reports of data.

Communications and Key Working Relationships

1. Have a confident, empathetic approach to investigation and negotiation when dealing with distressing situations.
2. Communicate with various internal and external sources both Clinical and Non-Clinical.
3. Maintain good working relationships with all disciplines.
4. Respect the individuality, values, cultural and religious diversity of clients.

Responsibility for Finance

1. Identify deficits in resources required to carry out the job and bring to the attention of the manager.
2. Monitor materials and equipment and maintain stocks.
3. Organise booking of transport and interpreter services.

Responsibility for Human Resources

1. Maintain personal and professional development to meet the changing demands of the job.
2. Participate in clinical supervision sessions highlighting development needs.
3. Contribute to the induction of new staff.

This advert closes on Sunday 29 Dec 2024.