Senior Adjuster - Liability Claims

Davies; Newcastle upon Tyne; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Adjuster specializing in Liability Claims. This role involves managing claims in the North East of England, requiring strong communication and organizational skills. The ideal candidate will have experience in casualty claims and a solid understanding of insurance principles. With flexible working options and a focus on employee wellbeing, this position offers a great opportunity for professional growth.

Benefits

Leadership training programs

Funding for professional qualifications

Pension with 5% contributions

Life assurance: x4 salary

Flexible working options

25 days holiday entitlement

Qualifications

• Experience handling Casualty Claims.
• Knowledge of insurance and legal principles.

Responsibilities

• Liaising with Insurers, Policyholders, and Brokers.
• Investigating allocated claims in the field.
• Preparing Preliminary Reports.

Skills

Communication

Customer Service

Planning

Organizational Skills

Adaptability

IT Skills

Job description

Senior Adjuster - Liability Claims

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Newcastle

Description

Location: North East of England/Remote

Hours: 35 hours per week, Monday-Friday

This role is home-based covering caseloads in the North East of England; therefore, travel in this area is necessary.

Our Opportunity:

Davies is looking to recruit an experienced Liability Loss Adjuster to join our growing Casualty team.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role.

The role would suit an experienced Casualty Adjuster/investigator seeking a new challenge, someone ambitious, and capable of developing their skills and knowledge.

What will your day look like:

• Liaising with Insurers, Policyholders, and Brokers
• Investigating allocated claims in the field or from the desk
• Compiling all necessary evidence and relevant documentation
• Preparing Preliminary Reports detailing the evidence available and commenting upon it
• Handling Policy Indemnity, Legal Liability, Quantum, and Tactics
• Determining appropriate actions for case resolution
• Defending or negotiating settlements within agreed authority limits
• Corresponding professionally with all parties to proactively progress cases to conclusion
• Investigating and handling all cases according to client requirements and documented procedures
• Maintaining proper reserves through regular reviews
• Staying updated on technical changes relevant to your role, including participating in training programs
• Carrying out any reasonable instructions from your line manager in line with business needs

Skills, Knowledge & Expertise

• Experience handling Casualty Claims
• Knowledge of insurance and the insurance market
• Understanding of legal principles, regulations, Acts, etc.
• Knowledge of Civil Procedure Rules and the Claims Portal
• Good communication skills at all levels
• Excellent customer service
• Ability to work as part of a team
• Good planning and organizational skills
• Responsibility for workload management
• Adaptability and flexibility
• Strong IT skills

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programs
• Funding for professional qualifications
• Learning opportunities at Davies

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programs

Financial Health

• Pension with 5% employee and 5% employer contributions
• My Choices at Davies: High Street discounts and financial wellbeing hub
• Life assurance: x4 salary
• Refer a Friend scheme
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity, and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre: move, munch, money & mind focus
• Discounts with UK retailers
• EAP: 24/7 confidential helpline
• Holiday entitlement: 25 days, increasing to 26 after 5 years, 27 after 10 years
• Flexible working options: hybrid, remote, or office-based
• Dress for your day
• Inclusive employment policies (e.g., Menopause, fostering, fertility, sabbaticals, baby loss support)
• Flexible benefits: holiday purchase, health cash plan, BUPA dental plan