Senior Account Manager, SMB, Uber Eats, Liverpool & Lancashire

Uber; Liverpool; On-site; GBP 48,000 - 74,000; Full time

Job summary

Uber Technologies Inc. is seeking an Account Manager to own the growth and success of a portfolio of SMB restaurant partners on Uber Eats. You will act as their primary advisor, solving problems and unlocking the platform's full potential.

The role is fast-paced, demanding grit and deal-making in ambiguous situations. You will work with operations, marketing, and product teams to shape regional strategies and deliver measurable impact for local businesses and Uber.

Qualifications

• 3+ years in account management, operations, sales or customer-facing roles.
• Ability to negotiate and overcome objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly.
• Data-driven insights for portfolio sales lifecycle-management.
• Fluency in local language and professional English.
• High school diploma or equivalent.

Responsibilities

• Build and grow long-term partnerships with restaurant partners.
• Manage partner portfolios using data-driven insights to optimize KPIs.
• Navigate ambiguity and complexity to resolve merchant issues and unblock growth.
• Influence adoption of new features, marketing products, and services.
• Collaborate with operations, marketing, and product teams to share market knowledge.

Skills

Account management

Negotiation

Data analytics

Stakeholder management

English proficiency

Education

High school diploma or equivalent

Tools

Salesforce

Google Sheets/Excel

Job description

About the role and team

Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber’s mission to move the real world.

The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energised by the complex reality of Account Management and can stay resilient through the inevitable "no" to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.

What you’ll do

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Basic Qualifications

• 3+ years of experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Preferred Qualifications

• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
• Demonstrated problem-solving ability to solve gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.