Senior Account Manager, SMB, Uber Eats - Manchester & North West

Uber; Manchester; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

In-office 50% presence

Job summary

Uber Eats is seeking a commercially minded Senior Account Manager for the Manchester SMB market. You will own growth and success for a portfolio of restaurant partners, acting as the primary advisor to unlock Uber Eats' potential and drive long-term partnerships.

The role requires negotiating with partners, handling ambiguity, and delivering data-driven insights to optimize performance. You will collaborate across teams to shape regional strategies and support local merchant outcomes.

Qualifications

• 3+ years of account management, operations, sales or customer-facing experience.
• Ability to negotiate with external partners and overcome objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in English and local market language.

Responsibilities

• Build and grow long-term partnerships with SMB restaurant partners.
• Manage partner portfolios with urgency and discipline using data-driven insights.
• Resolve merchant issues, unblock growth, and maintain high partner satisfaction.
• Influence adoption of new features, marketing products, and services based on market needs.
• Collaborate with operations, marketing, and product teams to shape regional strategies.

Skills

Account management

Negotiation

Data-driven insights

English proficiency

Education

High school diploma or equivalent

Job description

About the role and team

We're looking for a commercially minded, partner-first Senior Account Manager (Uber Eats, SMB) who truly understands the local Manchester business landscape and food scene, allowing them to build structured commercial processes, drive merchant growth, and act as a strong collaborative thought partner to senior regional stakeholders in a hands-on. You'll bring first-hand experience in fast-growth, client-facing environments to consistently ensure our local SMB partners succeed on Uber Eats

In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber's mission to move the real world.

The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energised by the complex reality of Account Management and can stay resilient through the inevitable "no" to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.

What you'll do

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Basic Qualifications

• 3+ years of experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Preferred Qualifications

• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
• Demonstrated problem-solving ability to solve gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.