Senior Account Manager (Media)

Captify®; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Bupa HealthCare Plan

Aviva Corporate Pension Scheme

Personalized Benefits Platform (£50/月)

25 days vacation + 3 Wellness days

Job summary

Captify, now part of Verve Group, is seeking a dynamic Account Manager to be the primary liaison between clients/agencies and internal teams. You will manage omnichannel campaigns (OLV, Display, CTV), ensure high-quality execution, and maintain clear communication with stakeholders.

This hybrid London role requires strong client relationship management, superb organisational skills, and commercial awareness, with three days per week in the Covent Garden office.

Qualifications

• 1–2+ years in account management or client services in media/advertising
• Understanding of the digital advertising ecosystem and omnichannel campaigns
• Experience with CRM and reporting tools
• Strong communication, presentation, and stakeholder management

Responsibilities

• Be the primary contact between clients/agencies and internal teams
• Own end-to-end campaign lifecycle and QA
• Coordinate delivery across internal teams to meet budgets and objectives
• Provide weekly reporting and PCA-level insights
• Identify opportunities for account growth and upselling services

Skills

Account management

Client relationship management

Campaign management

Omnichannel campaigns

CRM tools

Tableau / data visualization

Communication skills

PowerPoint / presentations

Tools

Salesforce

Tableau

Excel

Google Workspace

Job description

Captify, now part of Verve Group, is the leading Search Intelligence Platform for the open web and the largest independent holder of first‑party search data outside of Google, connecting the real‑time searches from over 2 billion devices globally. Its Search Intelligence technology powers omnichannel programmatic advertising and real‑time insights for the world's biggest brands, such as Disney, Unilever, eBay, Mercedes‑Benz, Microsoft, Nestlé, GSK, Uber, Mars, P&G, Sony and Toyota—without reliance on third‑party cookies. Captify brings brands more customers, publishers greater yield and consumers the most relevant digital experiences.

What we're looking for

We are seeking a dynamic and client‑focused Account Manager to join our team.

The Account Manager will act as the primary point of contact between clients/agencies and internal teams, ensuring seamless coordination and successful delivery of campaigns aligned with client objectives and KPIs.

This role requires strong client relationship management, excellent organisational skills, and commercial awareness. You will be responsible for managing multiple projects across omnichannel digital campaigns, including OLV, Display, and CTV, ensuring high‑quality execution and consistent communication across all stakeholders.

This is a hybrid position with three days per week in our London Office (Covent Garden).

Client Relationship Management

• Build and maintain strong day‑to‑day relationships with clients with a key focus on retention
• Understand client campaign objectives, campaign goals and brand positioning
• Act as the primary point of contact for all campaign related communications such as campaign set ups, troubleshooting and identifying oppurtunities
• Support senior team members in delivering quarterly business reviews (QBRs) and strategic account reviews
• Manage client expectations and ensure high levels of satisfaction

Campaign & Account Management

• Own the end-to-end campaign lifecycle, including internal briefing, checking accurate trafficking and QA, support for trader optimisation, in-flight reporting, and post-campaign analysis.
• Coordinate campaign delivery across internal teams ensuring timelines, budgets, and objectives are met
• Monitor campaign performance and provide actionable insights through weekly reporting and PCAs
• Maintain accurate account documentation including briefs, status trackers, and campaign summaries
• Consitently identify opportunities for account growth and upselling services

Internal Collaboration

• Act as the central point of contact between external clients and internal departments (Trading, Ad Ops, Creative, Insights, etc.)
• Help to idenity internal platform gaps, challeneges or client needs
• Ensure internal teams are aligned with client expectations and deliverables
• Experience using programmatic platforms (DSPs/SSPs) for campaign delivery and reporting
• Experience using CRM and reporting tools such as Salesforce
• Experience using data visualisation platforms like Tableau (or similar)
• Ability to interpret campaign performance data and translate it into clear, insight-led recommendations and client-ready presentations (PCA decks)

What you need to be successful:

• 1-2+ years of experience in account management and/or client services, preferably within a media, advertising, or agency environment
• A good understanding of the digital advertising ecosystem, including media types and buys
• Experience supporting or managing omnichannel campaigns across digital channels (e.g. display, online video, and rich media formats)
• Excellent communication, presentation, and stakeholder management skills, with confidence in client-facing situations
• Strong organisational skills with the ability to manage multiple clients, deadlines, and internal stakeholders simultaneously
• Comfortable working in fast-paced, deadline-driven environments with competing priorities
• Proficiency in Microsoft Office and Google Workspace (especially Excel/Sheets and PowerPoint/Slides for reporting and presentations)

What We Offer

Just a few of the benefits waiting for you at Verve:

• Stay healthy with our Bupa HealthCare Plan with easy access to medical care
• Support your long‑term financial security with our Aviva Corporate Pension Scheme, with Verve contributing 3% of your qualifying earnings
• Pick what matters most to you in our Personalized Benefits Platform, with a budget of £50/month
• Recharge with 25 paid vacation days + 3 Wellness days throughout the year, in addition to the public holidays

Boost your professional knowledge with our annual training budget & internal webinars… and even more reasons to join us!

Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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