Senior Account Manager, Hard FM – Education Strategy

Artic Building Services Limited; Greater London; Sur place; GBP 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Sickness Scheme

Family Friendly Pay

Life Assurance

360 Wellbeing App - GP access

Death in Service Insurance

Fertility Treatment Support Leave

Paid Maternity Leave

Paid Paternity Leave

Gym & fitness discounts

Résumé du poste

Artic Building Services Limited is a London-based leader in Hard FM, delivering maintenance, compliance and lifecycle services to UCL contracts and other sites across London and the Home Counties.

The Account Manager will spearhead strategic and operational leadership of Hard FM across contracts, driving safe, efficient and compliant operations while building strong client relationships and guiding multi-disciplinary teams.

Qualifications

• Degree or equivalent in Facilities Management, Engineering, or related field.
• IOSH/NEBOSH certification preferred.
• Membership of a relevant professional body (e.g. BIFM, CIBSE).
• Strong leadership and stakeholder management experience in FM.

Responsabilités

• Oversee Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance.
• Lead a team of professionals, ensuring performance and development.
• Ensure compliance with statutory obligations (SFG20, HTM, DfE).
• Develop, monitor, and report on KPIs and SLAs.
• Manage budgets, forecasting, and cost-saving initiatives.
• Maintain strong client relationships as the main escalation point.
• Drive safety, sustainability and service quality improvements.
• Oversee planned preventive maintenance and reactive works.
• Lead mobilisation and transition of new contracts.

Connaissances

Leadership

Stakeholder management

Strategic thinking

Communication skills

Health, safety & compliance awareness

Formation

Degree in FM/Engineering or related field

IOSH/NEBOSH certification (preferred)

Professional body membership (e.g. BIFM, CIBSE)

Outils

CAFM systems

Description du poste

Artic Building Services Limited is a London-based leader in Hard FM, delivering maintenance, compliance and lifecycle services to UCL contracts and other sites across London and the Home Counties.

The Account Manager will spearhead strategic and operational leadership of Hard FM across contracts, driving safe, efficient and compliant operations while building strong client relationships and guiding multi-disciplinary teams.