Senior Account Manager (B2B) 12 Month FTC

VCCP Group LLP; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

VCCP Group LLP is seeking a dedicated Account/Client Manager for MAT cover in its Financial Services team in London. You will ensure top-tier client service, cost control, and timely delivery of creative work across digital, print, and video.

You will lead a small team, mentor an Account Executive, and collaborate with Directors to push high-quality outputs and strategic client partnerships.

Qualifications

• Minimum 4 years commercial experience, with at least one year at Account Manager level or 3 years as a Marketing Executive in a financial services marketing department.
• Strong understanding of the financial services market and related client needs.
• Solid grasp of digital, design, marketing, production techniques and agency workflows.

Responsibilities

• Maintain day-to-day client communication by phone and email, with timely meeting notes and reports.
• Develop creative briefs and ensure outputs meet strategic and creative briefs.
• Guard brand standards and overall quality before client delivery.
• Build long-term client relationships and manage project cost and timelines.
• Coordinate planning, schedules, print/production specs, and vendor communications.

Skills

Account management

Client relationships

Budgeting

Team leadership

Financial services

Job description

VCCP is the global challenger network for challenger brands. With more than 1,500 people across 13 offices in North America, EMEA and APAC, we challenge convention to deliver value for the world's most ambitious organisations.

We believe transformation happens when everything works together. That's why we bring specialists from every discipline - strategy, AI, data, media, digital, experience, branding, creativity, production, PR, CX, CRM, employee engagement and beyond - into one fully integrated network.

We were founded on the principles of simplicity, collaboration and un-preciousness, and we've grown by staying true to them. Today, our clients include some of the world's most recognisable and progressive brands, such as Virgin Media O2, Barclays, Cadbury, Compare the Market, Domino's, White Claw, easyJet, Primark and Co-op.

VCCP has topped the AAR's annual new business ranking in 13 of the last 14 years and holds multiple Agency of the Year titles. Across every company and every capability, we share the same ambition: to challenge ourselves, challenge our clients and challenge the industry for the better.

B2B experience is ideally required for this role

Contract role for MAT cover

Hybrid working - 3 days in the office: Tue, Wed, Thur

Office Location: 66 Berners St, London W1T 3NL

The Financial Services department at VCCP Roar is an award-winning specialist, full-service agency for financial and professional services. We are passionate about transforming financial services and turn the complex into the compelling to create deeper, more meaningful relationships between brands and their audiences. Our specialists are all focused on one thing and one thing only - creating brilliant and effective communications for clients.

Your role specifically will require you to ensure the team delivers outstanding client service by:

• Ensure day-to-day communication with all clients in the first instance by phone, but backed up by e-mail. When applicable, attending meetings and producing accurate contact reports within 48 hours.
• Implementation of creative solutions to satisfy the strategic and creative requirements of client briefs, including the development of creative briefs.
• Gatekeeping the overall quality of work before presenting to clients and acting as a brand guardian.
• Develop close, long-term client relationships.
• Implement appropriate planning and control mechanisms - creative briefs, schedules and status reports - to ensure that projects are managed effectively.
• Ensure efficient production processes are implemented, planning workflow requirements and liaising with VCCP Roar studio and client as appropriate.
• Evaluate creative work with reference to the brief and on its own merits. Must earn the respect of the Creative Department to champion client comments.
• Demonstrate conceptual thinking ability by identifying key issues and developing possible solutions. Come forward with solutions, not problems.
• Ensure all creative output (concepts, artwork, video and digital) is seen by the Account Director or Group Account Director prior to delivery to the client, and that the creative team have shown the work to the Creative Director or Executive Creative Director.
• Ensure appropriate print and production material is sourced and estimated - ideally at the time concepts are presented to the client.
• Ensure production of digital and video concepts is accurately cost-estimated and realistic timing plans are agreed with client.
• Cost projects, ensuring an efficient and timely purchase process is employed and that monthly projections are updated on a weekly basis for the Directors.
• Liaising with suppliers or internal departments to ensure delivery of requirements from print specifications to quality printed output.

Working with the Account Director/Group Account Director to:

• Present work to clients.
• Identify when appropriate to involve Directors of VCCP Roar in client business.
• Ensure Directors are kept up-to-date with the status of client business.
• Assist Directors in costing of projects, ensuring an efficient and timely purchase process is employed.
• Produce client case studies to a high standard for use in new business presentations.

Your role as a manager:

• To motivate and manage your Account Executive.
• To identify their training requirements.
• To ensure annual and regular quarterly reviews are undertaken.
• To review every six months for PRP purposes.

Your role with regard to new business:

• Provide assistance to the team in development of new business presentations as appropriate to new and existing clients.
• Identify networking opportunities across the Chime Group, with clients and general industry events.
• Identify new business opportunities with new contacts or existing client contacts and involve VCCP Roar Directors as appropriate.

Your skills/experience:

• Minimum 4 years commercial experience, with at least one year at Account Manager level or 3 years as a Marketing Executive in a Marketing Department of a financial services company on the client side.
• Good understanding of the financial services market, with some relevant experience working with a financial services organisation.
• Good understanding of digital, design, marketing, production techniques, and agency systems and procedures.

VCCP DE&I STATEMENT
We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via [e-mail].