Senior Account Manager

VCCP; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

VCCP is seeking a brilliant, diligent Senior Account Manager to support the Team. Proficient in managing campaigns, timelines, and communication with internal and external stakeholders, they must drive smooth day-to-day operations across the agency and client groups.

The ideal candidate will bring integrated campaign experience across social, digital and multi‑channel ideas, with exposure to strategy and FMCG brands at an advertising agency.

Qualifications

• Experience as an account manager in an advertising agency.
• Ability to manage multiple campaigns and senior stakeholders.
• Strong communication and presentation skills.

Responsibilities

• Manage campaigns, timelines and ensure smooth day-to-day running of the account.
• Engage with senior stakeholders across the agency and client group.
• Prepare client presentations and communicate feedback clearly.
• Collaborate with strategy and creative teams to drive high-quality outputs.

Skills

Account Management

Stakeholder management

Campaign management

Multi-channel experience

Presentation skills

Creative judgment

Job description

VCCP is the global challenger network for challenger brands. With more than 1,500 people across 13 offices in North America, EMEA and APAC, we challenge convention to deliver value for the world’s most ambitious organisations.

We believe transformation happens when everything works together. That’s why we bring specialists from every discipline – strategy, AI, data, media, digital, experience, branding, creativity, production, PR, CX, CRM, employee engagement and beyond – into one fully integrated network.

We were founded on the principles of simplicity, collaboration and un-preciousness, and we’ve grown by staying true to them. Today, our clients include some of the world’s most recognisable and progressive brands, such as Virgin Media O2, Barclays, Cadbury, Compare the Market, Domino’s, White Claw, easyJet, Primark and Co‑op.

VCCP has topped the AAR’s annual new business ranking in 13 of the last 14 years and holds multiple Agency of the Year titles. Across every company and every capability, we share the same ambition: to challenge ourselves, challenge our clients and challenge the industry for the better.

The Role

This role is for an award‑winning and highly creative account at VCCP. We need a brilliant, diligent Senior Account Manager to support the Team. The candidate should be proficient in all the foundations of Account Management; managing campaigns, timelines, and excelling in communication both internally and externally. They must be able to manage and engage with senior stakeholders across the agency and client group. The ideal candidate will bring solid integrated campaign experience – not just AV, but work that extends into social, digital, and further multi‑channel ideas. Experience with strategy and exposure to FMCG or other major brands at an advertising agency is highly desirable.

What Makes a Brilliant Senior Account Manager At VCCP

VCCP Account Managers are the heart of the agency. They are constant throughout the process of the day‑to‑day running of the account, ensuring it runs as smoothly, effectively, and efficiently as possible. They are the facilitators for ensuring the best environment throughout to create the best work.

Creative

The creative aspirations at VCCP are very high. Account Managers should be able to demonstrate outstanding creative judgement and, working with the Strategy and Creative department, take responsibility for the highest standard of creative output possible. They shouldn’t be afraid to challenge the work to make it better. They are also responsible for helping to prepare inspiring creative briefings and client presentations, and are able to present confidently and passionately when required. They should live and breathe our agency mantra, ‘to create work that populates culture,’ and be relentless in their pursuit of doing this.

Strategic

VCCP is famous for its strategic thinking, perhaps best demonstrated by O2, the most awarded IPA effectiveness brand of all time. Account Managers at VCCP are expected to contribute to the strategic process and have a well‑informed strategic point of view based on a good understanding of the client’s competitor set and wider out‑of‑category examples.

Client Management

Our Account Managers build and maintain good relationships with the day‑to‑day clients and are expected to gain their confidence quickly. They should be multi‑taskers and have the ability to manage multiple projects at the same time, whilst displaying charm and calmness to the internal VCCP team and client. They should be microscopic in detail and provide dedicated support to the Account Director leading their piece of business.

Communication

VCCP Account Managers have excellent communication skills, both internally and with the client. They are great presenters; they have professionalism and presence with their clients and are clear and concise in all spoken and written communications, both to the client and the internal team. They capture all client feedback and disseminate the relevant information, clearly and concisely, to the wider agency and client teams as required.

Teamwork

Account Managers manage the crew on the ship. They sit at the heart of each team. They take the initiative and thrive on the entrepreneurial opportunities that present themselves. They are excellent at inspiring their planners and creative partners through the cycle of a given project. Process experts, they know how to make the agency work and drive the creative production process in partnership with their producer.

Financial

Account Managers support the Account Director in the day‑to‑day financials of the account. They work with their creative production partners to keep track of production budgets whilst supporting the Account Director on fees, budgeting and forecasting. They have a good understanding of the client’s budget, but in keeping with the agency’s entrepreneurial spirit, are always on the lookout for opportunity and growth.

VCCP DE&I STATEMENT

We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via [e-mail].

CRIMINAL RECORDS INFORMATION

As part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check.