Senior Account Manager (12 month FTC)

TN United Kingdom; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Account Manager to join their Personalised Content team in London. This role involves building strong client relationships and overseeing the delivery of integrated campaigns. You will manage client briefs, ensure deadlines are met, and collaborate with creative teams to deliver high-quality work. The ideal candidate will have experience in multi-channel marketing communications and possess excellent communication and organizational skills. Join a forward-thinking company that values diversity and offers flexible hybrid working arrangements, along with a range of benefits to support your professional growth.

Benefits

Healthcare options

26 days’ holiday plus bank holidays

Mental health support

Company pension scheme

Family-friendly policies

Flexible, hybrid working

Ride to work scheme

Training and development opportunities

Buddy Program for onboarding

Charity support initiatives

Qualifications

• Experience in managing multi-channel marketing campaigns.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage client briefs and ensure project deadlines are met.
• Build and maintain relationships with key clients.

Skills

Multi-channel marketing communications

Excellent communication skills

Project management

Client relationship management

Strategic thinking

Organizational skills

Basic financial understanding

Job description

Senior Account Manager (12 month FTC), London

This role is part of our Personalised Content team, creating emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is hyper-personalised digital communications that change perceptions, shape behaviors, and shift market share for clients including eBay, Walmart, and more.

Job Purpose

As a Senior Account Manager, you will build strong client relationships while overseeing the delivery of various integrated campaigns. Responsibilities include managing client briefs, planning, reviewing, deploying creative work, and managing the agency workload collaboratively.

Key Responsibilities

• Manage, draft, and review client briefs
• Ensure deadlines are met across campaigns, liaising with the Account Director on team capacity
• Communicate with clients to clarify questions, manage expectations, and provide updates
• Translate client feedback to designers and copywriters
• Prioritize team workloads and escalate issues when necessary
• Understand clients' business, strategies, and challenges to advise on suitable communication solutions
• Build and maintain relationships with key clients through meetings and reviews
• Maintain high standards and add value where possible
• Ensure projects are delivered on time and within budget
• Promote DEPT products and services to clients
• Escalate issues impacting accounts to senior management
• Collaborate with the team to test creatives across client channels

What We Are Looking For

• Experience in multi-channel marketing communications, including digital and direct channels like email and banners
• Highly organized with the ability to manage multiple projects
• Strategic thinker with ambition and creativity
• Efficient in meeting deadlines and managing schedules
• Motivated to learn and grow
• Personable, approachable, and a team player
• Moderate understanding of production and interactive processes
• Excellent communication skills
• Strong planning and organizational skills
• Ability to develop client and supplier relationships
• Basic financial understanding to manage budgets

We Offer

• Healthcare options with Vitality or Medicash
• 26 days’ holiday plus bank holidays
• Mental health support
• Company pension scheme
• Family-friendly policies
• Flexible, hybrid working
• Ride to work scheme
• Training and development opportunities
• Buddy Program for onboarding
• Charity support initiatives
• Additional benefits like refreshments and social events

Who Are We?

We are digital pioneers, always looking forward, with a deep skillset in tech and marketing. Our culture combines global reach with a caring, autonomous environment that supports your growth.

Diversity, Equity & Inclusion

We are committed to creating an inclusive workplace, actively recruiting and nurturing talent from diverse backgrounds. We encourage applications from everyone, including those who may not meet every qualification, and support reasonable adjustments during recruitment and employment.