Senior Account Manager

Campfire; Salford; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

25 days leave

Discretionary bonus

Wellness days

Birthday day

Flexible hours

Company events

Sick pay

Job summary

Campfire is seeking a Senior Account Manager in Salford to act as a trusted day-to-day partner for clients and a strong leader within account teams.

You will own client relationships, guide campaigns from brief to delivery, and ensure work is strategically strong, creatively ambitious, and delivered to a high standard. This role requires confidence, commercial awareness and excellent organisation.

Qualifications

• Strong agency account management experience within social, digital or creative environments.
• Proven ability to manage multiple client projects simultaneously.
• Excellent communication and presentation skills.
• Strong commercial and budget management awareness.
• Highly organised, proactive and able to work at pace.
• Confident engaging with senior clients and challenging constructively.
• Understanding of social media and digital culture.

Responsibilities

• Own day-to-day client relationships, becoming a trusted partner.
• Lead projects and campaigns from brief through to delivery, managing timelines and budgets.
• Translate client objectives into briefs for internal teams.
• Collaborate with Strategy, Creative, Social, Influencer and Production teams to deliver integrated work.
• Identify opportunities to grow accounts and add value.
• Lead client meetings, presentations and status updates.

Skills

Account management

Client relationships

Communication skills

Budget management

Organised

Senior leadership

Social/digital landscape

Job description

Company Overview

Campfire is an award winning Social first digital agency, founded on values of Honesty & Integrity, Exceeding Expectations and First Principle Thinking. Holding some of the world’s leading brands on our client roster, we pride ourselves on innovating and creating performance driving firsts for our clients.

Campfire is an award winning Social first digital agency, founded on values of Honesty & Integrity, Exceeding Expectations and First Principle Thinking. Holding some of the world’s leading brands on our client roster, we pride ourselves on innovating and creating performance driving firsts for our clients.

Position Overview

We’re looking for a Senior Account Manager to be a trusted day-to-day partner to our clients and a strong leader within our account teams.

You’ll own client relationships, keep projects moving, and make sure our work is strategically strong, creatively ambitious and delivered to a high standard. You’ll bring confidence, commercial awareness and excellent organisation, while knowing when to challenge, when to collaborate and when to push an idea further.

This is a role for someone who understands that great account management is more than keeping things on track, it’s about building trust, spotting opportunities and helping teams do their best work.

What are the key responsibilities for the role?

• Own day-to-day client relationships, becoming a trusted and proactive partner.
• Lead projects and campaigns from brief through to delivery, managing timelines, budgets, scope and expectations.
• Translate client objectives into clear briefs and actionable direction for internal teams.
• Work closely with Strategy, Creative, Social, Influencer and Production teams to deliver integrated social-first work.
• Challenge clients and internal teams constructively, bringing fresh thinking and solutions to problems.
• Identify opportunities to grow accounts, strengthen relationships and add value.
• Manage budgets, scopes and commercial considerations confidently.
• Lead client meetings, presentations, status updates and campaign reviews.
• Anticipate risks and resolve issues before they become problems.
• Support and mentor Account Executives and Account Managers, helping raise the standard of account management across the team.
• Contribute to pitches, proposals and new business opportunities.
• Champion Campfire’s standards, ways of working and values across every client relationship.

Required Skills For The Role

• Strong agency account management experience, ideally within social, digital or creative.
• Proven experience managing client relationships and multiple projects simultaneously.
• Excellent communication and presentation skills.
• Strong commercial and budget management awareness.
• Highly organised, proactive and comfortable working at pace.
• Confident working with senior clients and challenging constructively.
• A strong understanding of social media, digital culture and the wider creative landscape.
• A natural problem solver who takes ownership rather than waiting to be told what to do.
• A collaborative leader who brings out the best in others.
• Someone who genuinely cares about the quality and impact of the work.

What do we expect from our team?

At Campfire we are committed to providing all our campers with a healthy, safe and supported work environment, where everyone is able to be themselves, work freely and express their creative passion. We do ask that in order for us to do so, you comply with our behaviour expectations.

Our values?

Campfire share their values, not as words on a wall but as something we naturally live and breathe every single day, and as part of our recruitment process we will ask specific questions around culture to ensure all new campers are aligned with our three core values: Clarity, Honesty & Integrity | Exceeding Expectations | First-Principle Thinking

What do we offer our team?

• 25 days annual leave, plus Bank Holidays, christmas shutdown, the day for your birthday
• Loyalty Holidays (accrue 1 extra day per anniversary year up to 5 extra days)
• X2 wellness days or £100 allowance
• Hybrid working (2 days in the office, three days from home)
• Flexi-hours, our full hours are 9-5:30, but core hours are 10-4:00, the remaining hours outside of this (if you're an early bird or night owl) are up to you to decide when to work
• Discretionary Bonus (this will be part fixed salary % and part flexi % based on performance metrics - all bonuses are subject to business performance)
• Monthly Campfire value awards
• Free fruit, snacks and plenty of beverages to keep you full for the day
• Regular social events including the big summer and christmas parties
• Enhanced maternity, paternity, adoption leave, shared parental and fertility journey support policies
• Enhanced company sick pay
• Employee assistance programme - with access 24hrs a day on an array of topics that you may benefit from seeking additional support.

Equal Opportunities Statement

Campfire believes that everyone should be treated with respect and dignity, and that’s why we embrace equity as part of our values. We strive to prevent discrimination in all aspects of the employee cycle, in particular in the recruitment process. We understand that no “one size fits all” and we are committed to ensuring everyone feels welcome, at ease and supported.

Disability Confident Employer

At Campfire, we are proud to be a Disability Confident Employer. We are committed to creating an inclusive and supportive workplace where everyone can thrive, regardless of disability or long-term health condition.