Senior Account Manager

The fresh Group; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Fresh Group is seeking a Senior Project Manager to own the delivery of international summits, conferences and exhibitions for a portfolio of global clients. You’ll be a solutions-focused team player who’s already earnt their stripes, agency-side or in-house, and you’ll own delivery end to end with a commercial mindset.

You’ll join a close-knit account team, work alongside the Senior Account Director, and guide the day-to-day work of the Senior Account Executive.

Qualifications

• Experience leading mid-large scale event projects from brief to delivery.
• Proven ability to manage budgets, schedules, logistics and suppliers.
• Strong client relationship management and communication skills.
• Experience guiding junior team members and briefing/delegating tasks.

Responsibilities

• Own end-to-end delivery of international summits, conferences and exhibitions.
• Manage budgets, logistics, suppliers and risk to ensure on-time delivery.
• Lead on-site delivery at events across the UK and internationally.
• Coach and review work of junior team members and support growth.
• Foster strong client relationships and provide clear updates and escalation when needed.
• Travel internationally as required and maintain seamless client service.

Skills

End-to-end PM

Budget & margin mgmt

Client relationship mgmt

Team leadership

Job description

fresh are on the lookout for a Senior Project Manager to own the delivery of international summits, conferences and exhibitions for a portfolio of global clients.

You’ll be a solutions-focused team player who’s already earnt their stripes, agency-side or in‑house. You’llunderstand that the role of a Senior Project Manager is all about owning delivery end to end: being the trusted client partner and dependable team lynchpin who runs every project with a commercial head on.

Our Senior Project Managers think while they deliver. They’re brave, they’re down to earth and they’re client experts. They interrogate the brief, asking why the client wants it, not just what they’ve asked for - and they bring a laser focus to detail and excellence in delivery, as well as a real passion for client relationships.

For this particular vacancy you’ll join a close-knit account team within a wider group account team, running delivery across three core clients. Their work will take you from international summits of 1,000+ senior delegates overseas, to exhibitions and environments alongside major global summits, to leadership conferences and a programme of smaller projects. There’ll also be scope to pick up wider work across fresh. You’ll work directly with the Senior Account Director and guide the day-to-day work of the team’s Senior Account Executive.

The successful candidate will:

• Have led mid-large scale event projects end to end - budgets, logistics, suppliers - in an agency or in‑house team, and be ready to talk us through them
• Have owned senior client relationships day to day - trusted with the difficult conversations, not just the status updates
• Have guided the day-to-day work of junior team members - briefing, delegating and reviewing their work - and be ready to step into formal line management as the role grows
• Be the one who spots a problem and fixes it before being asked - organised, logistical, and calm when plans change late
• Be the calm, friendly face of your accounts - someone clients and the team find easy to deal with, even on the hard days
• Be at ease with directness - giving feedback, taking it, and telling us straight when they think we’ve got it wrong
• Be commercially minded - understanding what the client is trying to achieve and why, protecting budget and margin, and speaking up when a request won’t get them there
• Be ready to travel internationally
• Be able to work to our hybrid model of a minimum of 3 days a week in our Manchester city centre office
• Ownership of mid-large scale events including a deep understanding of budget and margin management, logistics and scheduling as well as being able to work with multiple agency contacts
• Leading on-site delivery at events in the UK and internationally
• Oversight of small-mid scale projects, guiding junior team members to deliver multiple events at once, keeping to budgets and producing high quality experiences for senior audiences
• Reporting against agreed objectives and interpreting the results - what worked, what didn’t, and what to change next time
• Proposal creation and development for mid-large scale projects, working with the SeniorAccount Director and relevant teams across fresh, and presenting ideas to the client
• Actively seeking improvements to ways of working across your accounts, and bringing those recommendations to the client.
• Spotting and flagging opportunities to grow your accounts, knowing that brilliant delivery and the right questions open the door to new work.