Senior Account Manager

The Fresh Group; Manchester; Hybrid; GBP 42,000 - 65,000; Full time

Job summary

The Fresh Group is seeking a Senior Account Manager to join a busy client account team in Manchester. You’ll move from task-based work to trusted client partnership, driving excellence in experiential delivery and deepening client relationships.

You will own mid–large scale experiential programmes, manage logistics and budgets, and mentor junior team members while maintaining strong internal and external collaboration across the agency.

Qualifications

• Minimum of 4 years agency experience on multiple experiential projects.
• Knowledge and understanding of retail clients and experiential activations.
• Experience mentoring and line-managing junior team members.
• Organised with a logistics- and solutions-oriented mindset.
• Strong focus on client relationships and commercial mindset.
• Willing to work to a hybrid model: minimum 3 days/week in Manchester city centre.

Responsibilities

• Take ownership of mid–large scale experiential projects with strong budgeting and scheduling.
• Oversee small–mid scale activations, guiding a team to deliver multiple activations.
• Report against set metrics to demonstrate account progress and effectiveness.
• Create and develop proposals for medium–large scale projects with cross-team input.
• Proactively develop business through trusted client partnerships.

Job description

fresh are on the lookout for a Senior Account Manager to join one of their busy client account teams.

A solutions-focused team player, who has already earnt their stripes in agency or in house. They will understand that the role of a Senior Account Manager is all about successfully transitioning from being solely task-oriented, to becoming a trusted client partner and dependable team lynchpin.

With the shift of ‘doing’ to ‘thinking’, our SAMs are brave, they challenge the norm, they’re down to earth, they’re client experts and they have a laser focused detail for excellence in delivery as well as a passion for client relationships.

For this particular vacancy you will be joining a team who focus their energy on one large client account, supporting them with their annual program of experiential activities.

The successful candidate will:

• Have a minimum of 4 years agency experience working on multiple experiential projects
• Have knowledge and understanding of retail clients and experiential activations
• Have experience of/or desire to mentor and line manage junior team members
• Be organised, with a logistical, solutions orientated mind
• Be key to internal and external relationships with a desire to continuously improve client partnerships
• Be commercially savvy
• Be willing to work to our hybrid model of a minimum of 3 days a week in our Manchester city centre office
• Ownership of mid–large scale experiential projects including a deep understanding of logistics, scheduling and budget management as well as being able to work with multiple agency contacts
• Oversight of small–mid scale projects, managing a team to deliver multiple activations at once, keeping to budgets and producing high quality consumer experiences
• Reporting against set measurables to show account progress and activity effectiveness
• Proposal creation and development for medium-large scale projects, working with Account Director and relevant teams across fresh, and presenting ideas to client
• Actively seeking improvements on ways of working with small-mid scale core projects and appropriately reporting back to client
• Proactive business development through trusted partnerships