Senior Account Manager

PushON; Manchester; On-site; GBP 35,000 - 60,000; Full time

Job summary

PushON is seeking a Senior Account Manager in Manchester, requiring a mix of strategic thinking and excellent interpersonal skills. The successful candidate will manage a portfolio of clients, ensuring quality service and building lasting relationships, with opportunities for career development and flexible working.

Benefits

30 days basic holiday per year

Yearly salary reviews

Flexible working hours and hybrid working

Health insurance benefits

Support with career development

Regular social and team events

Qualifications

• 5 years minimum account management experience.
• Ability to upsell and retain clients.
• Experience in contract handling and negotiation.

Responsibilities

• Managing a portfolio of clients and maintaining proactive relationships.
• Collaborating with marketing and development teams to define strategies.
• Overseeing quality of service delivery and ensuring client satisfaction.

Skills

Account management

Strategic thinking

Interpersonal skills

Attention to detail

Negotiation

Multitasking

Job description

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PushON is seeking an experienced Senior Account Manager to join our team and play a key role in driving our agency's continued growth and success within our integrated client services team.

Key requirements:

·5 years minimum account management experience within a digital marketing/eCommerce agency

·The ability to demonstrate a track record of strategic thinking and working in partnership with a number of clients simultaneously

·Excellent interpersonal skills essential – we’re looking for someone with remarkable people skills who can build close-knit relationships with senior stakeholders

·Meticulous attention to detail and organisational skills

·Ability to upsell and retain existing clients

·Experience handling contracts and negotiating

·Ability to work under pressure and resilience in challenging situations

·Ability to multitask and continually re-prioritise tasks against agreed objectives

Key duties and responsibilities:

·Managing your own portfolio of clients within the agency

·Maintaining good, healthy and proactive client relationships through regular phone and face-to-face meetings including relevant schmoozing activities to ensure the client loves you/PushON

·Understand the commercials of agency life - maintaining profitability on client accounts, time management and discussing scope questions with clients proactively

·Collaboratively working with the online marketing and web development teams to define the correct strategies and campaigns to meet the needs and objectives of the client

·Working with team leads and project managers to ensure the correct level of client service is met each month

·Overseeing the quality of service delivery in terms of efficiency and client satisfaction – using client sentiment tools, client satisfaction surveys and other methods (in collaboration with AD of Client Services)

·Working with any client development plans and processes implemented by the agency to deliver long-term client relationships, including contract renewals and quarterly strategic review meetings

·Maintaining and logging regular updates of client activity and interaction across CRM (Hubspot, Teamwork & Other), documenting key conversations, proposals, contracts, and client assets

·Handling disputes with clients in a timely manner and escalation, should there be barriers to resolution

·Invoice reconciliation each month with Accounts

·Reporting regularly to AD of Client Services on the status of your clients

·Administration – meeting agendas, minutes, client updates, upsells, invoicing, contracts and client sentiment

·Identifying and presenting new business opportunities to your portfolio of clients to grow agency revenue, which may include working with the sales, marketing and development teams to achieve this.

·30 days basic holiday per year (inc. bank holidays)

·Yearly salary reviews

·Tiered holiday increments based on length of service

·Support with career development (inc. budget for conferences and training)

·Flexible working hours and hybrid working at our snazzy Manchester office in Ancoats

·Health insurance benefits (after qualifying period)

·Regular social and team events

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Advertising Services

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