Senior Account Manager

Futures; Chester; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Bonus

Job summary

Futures in Chester is seeking a Senior Account Manager to own a portfolio of strategic customers within the Commercial team. You will drive profitable growth, manage margins, and lead tender and price discussions while coordinating with NPD, marketing, and operations to deliver product launches and initiatives.

The role requires building strong relationships with senior stakeholders and delivering on sales targets, with 4 days onsite and 1 day working from home. A competitive bonus is available.

Qualifications

• Minimum 5 years' experience within Key Account Management, National Account Management, Senior Account Management or Customer Development.

Responsibilities

• Manage and develop a portfolio of strategic customer accounts.
• Build relationships across buying, technical, NPD, supply chain and marketing teams.
• Deliver agreed sales, volume and margin targets.
• Develop and deliver Joint Business Plans (JBPs).
• Identify opportunities for volume growth, range expansion, innovation and new business.
• Lead commercial discussions and customer review meetings.
• Manage customer budgets, forecasts and annual account plans.
• Monitor account profitability and identify opportunities to protect and improve margins.
• Lead annual price reviews and cost-recovery discussions.
• Manage tenders, quotations and commercial negotiations.
• Work closely with NPD and Marketing to develop new product opportunities.
• Coordinate with Operations, Supply Chain, Technical, Finance and Marketing to successfully deliver customer projects and product launches.

Skills

Key account management

Negotiation

Stakeholder management

Cross-functional collaboration

Job description

Senior Account Manager – Key Business Partners

Department: Commercial

Working Pattern: 4 days onsite / 1 day WFH

Salary: Up to £70,000 + Bonus

Contract: Full Time, Permanent

Reporting to: Head of Sales

About the Business

We are working with a growing UK manufacturer specialising in healthy snacking and nutrition products, partnering with a range of recognised brands and retailers.

About the Role

As the business continues to expand its key customer portfolio, they are looking for an experienced and commercially focused Senior Account Manager to join the Commercial team.

The Role

The Senior Account Manager will take commercial ownership of a portfolio of strategic customers, building strong relationships and delivering profitable, sustainable growth. Acting as the primary commercial contact, you will develop a strong understanding of customer priorities and translate these into account plans and growth opportunities. You will have responsibility for sales, margin and volume performance, while identifying opportunities across innovation, range development and longer-term partnerships.

Responsibilities

• Manage and develop a portfolio of strategic customer accounts.
• Build relationships across buying, technical, NPD, supply chain and marketing teams.
• Deliver agreed sales, volume and margin targets.
• Develop and deliver Joint Business Plans (JBPs).
• Identify opportunities for volume growth, range expansion, innovation and new business.
• Lead commercial discussions and customer review meetings.
• Manage customer budgets, forecasts and annual account plans.
• Monitor account profitability and identify opportunities to protect and improve margins.
• Lead annual price reviews and cost-recovery discussions.
• Manage tenders, quotations and commercial negotiations.
• Work closely with NPD and Marketing to develop new product opportunities.
• Coordinate with Operations, Supply Chain, Technical, Finance and Marketing to successfully deliver customer projects and product launches.

Qualifications

• Minimum 5 years' experience within Key Account Management, National Account Management, Senior Account Management or Customer Development.

Required Skills

• Experience within FMCG, food manufacturing, private label or contract manufacturing.
• Strong understanding of margin, pricing and profitability.
• Proven track record of delivering profitable sales growth.
• Strong customer relationship management and negotiation skills.
• Commercially driven and confident dealing with senior stakeholders.
• Comfortable working cross-functionally within a manufacturing environment.

Preferred Skills

• Experience within contract/co-manufacturing, healthy snacking, nutrition or food-to-go would be particularly advantageous.
• Experience managing JBPs and working closely with manufacturing, supply chain and NPD teams.

Pay range and compensation package

• Salary: Up to £70,000 + Bonus

Equal Opportunity Statement

Information about equal opportunity, diversity and inclusivity is not provided in the original job description.