Senior Account Manager

JR United Kingdom; Cardiff; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading TikTok agency is seeking a Senior Account Manager in Cardiff to manage key client relationships and deliver exceptional campaign results. The ideal candidate will lead client strategies, collaborate with creative teams, and ensure campaigns resonate with audiences. This remote-first role offers opportunities for professional growth, including additional leave days and a learning allowance.

Benefits

Additional leave days

Learning allowance

Access to co-working spaces

Qualifications

• Extensive experience in account management, ideally in a social media or creative agency.
• Deep understanding of TikTok and high-performing content.
• Ability to handle multiple client accounts.

Responsibilities

• Lead strategic planning and execution of TikTok campaigns.
• Build and maintain strong client relationships.
• Monitor and report on campaign performance.

Skills

Client management

Campaign strategy

Creativity

Organizational skills

Communication

Trend analysis

Problem-solving

Job description

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We’re the UK’s leading TikTok agency, working with top brands across the world. Known for our bold, innovative campaigns, we help clients connect with their audiences through engaging and shareable content.

About the role:

We’re looking for an experienced and highly skilled Senior Account Manager to take ownership of key client relationships and oversee campaign delivery at the highest level. This is a role for someone with the expertise and confidence to lead client strategy, the creativity to spark bold ideas, and the organisational skills to deliver exceptional results across multiple accounts.

What you’ll be doing:

• Client leadership: Build and maintain strong client relationships, acting as their trusted partner and advisor.
• Account strategy: Lead the strategic planning and execution of TikTok campaigns, ensuring alignment with client objectives.
• Brief management: Interpret and refine client briefs, translating them into actionable plans for internal teams.
• Team collaboration: Work with in-house TikTok creators, freelance talent, and influencers to deliver innovative, on-brand content.
• Content ideation: Drive ideation sessions to develop creative concepts that resonate with TikTok audiences.
• Campaign performance: Monitor, track, and report on campaign performance, providing actionable insights to optimise results.
• Research & analysis: Conduct trend, competitor, and influencer analysis to stay ahead in the ever-evolving TikTok landscape.
• Client shoots: Attend and manage client shoots where necessary, ensuring everything runs smoothly and to brief.

What you’ll bring:

• Extensive experience in account management, ideally within a social media or creative agency.
• A deep understanding of TikTok, its trends, and how to create high-performing content.
• A proven ability to lead multiple client accounts, balancing creativity, and strategic thinking.
• Strong communication skills, with the gravitas to influence clients and lead discussions confidently.
• A highly creative mindset, with a passion for generating and refining bold ideas.
• Exceptional organisational skills and attention to detail, with the ability to juggle multiple tasks and meet tight deadlines.
• A proactive problem-solver, comfortable with last-minute changes and forward-thinking solutions.
• Experience working closely with creative teams, understanding their workflows and challenges.
• A data-driven approach to evaluating campaign success and presenting insights.

What we offer:

• Additional leave days:

Birthday, house move, or wedding? Take the day off without using your annual leave.

Each quarter, enjoy a half-day off and a £50 stipend for an activity that enhances your creativity, whether it’s a workshop, class, or something fun to inspire fresh ideas.

• Learning allowance:

An annual £200 budget for books, audiobooks, and magazines to support your professional growth.

Although we’re a remote-first company, we offer access to co-working spaces in key UK cities, with many of our team based in hubs such as Birmingham, Manchester, Bristol, and Edinburgh.