Senior Account Manager

Reed Specialist Recruitment; Cambridgeshire and Peterborough; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company based on the outskirts of Cambridge is seeking a Senior Account Manager to join their dynamic sales team. This role involves enhancing customer relationships, driving sales, and collaborating with various teams to meet strategic goals, all within a hybrid working model.

Benefits

Competitive salary and performance incentives

Hybrid working model

Opportunities for professional development

Engaging company culture

Comprehensive benefits package

Qualifications

• Minimum of 3 years of B2B sales experience in a customer-facing environment.
• Strong communication and proven customer relationship management skills.
• Experience in the software industry, particularly in Manufacturing/Engineering, is advantageous.

Responsibilities

• Serve as primary contact for customers, managing the sales process through various communication channels.
• Develop account plans and keep CRM database updated with critical information.
• Coordinate with various teams to advance sales opportunities and ensure customer satisfaction.

Skills

Communication

Negotiation

Organisational Skills

Education

5 GCSEs (grades A-C)

3 A-Levels

Bachelor's degree or equivalent

Tools

CRM Systems

Microsoft Office

Job description

Senior Account Manager

• Annual Salary: (phone number removed)pa plus potential commission 15-30,000pa
• Location: Cambridge (Hybrid)
• Job Type: Full-time

Reed Business Support are working with an amazing company based on the outskirts of Cambridge who are seeking a Senior Account Manager to join their dynamic sales team. This role is crucial for maintaining excellent relationships with key customers and expanding their reach both within existing accounts and through new prospects. The successful candidate will be instrumental in driving customer retention and increasing sales, aligning with their strategic goals.

Day-to-day of the role:

• Serve as the primary point of contact for customers, managing the sales process through phone, virtual calls, emails, and site visits as outlined in KPIs.
• Develop and maintain a detailed Account Development plan for owned customers.
• Keep the CRM database up-to-date with contact and opportunity information.
• Conduct prospecting activities within existing accounts to identify and develop new opportunities.
• Engage in prospecting activities with new customers to generate business.
• Collaborate with Customer Success Managers, Product Lead Team, and Technical Team to advance sales opportunities.
• Work alongside various teams including the renewals team, finance and service teams to ensure customer satisfaction and reduce churn rates.
• Engage with key suppliers and potential clients to assess their needs and fit for the company's products or services.
• Support and mentor junior team members in Account Management.

Required Skills & Qualifications:

• Minimum of 3 years of B2B sales experience in a customer-facing environment.
• A minimum of 5 GCSEs (grades A-C) and 3 A-Levels (or equivalent qualifications).
• Valid driving license.
• Bachelor's degree or equivalent is desirable.
• Strong communication, negotiation and organisational skills.
• Proven ability to manage customer relationships, including contract negotiations and meeting customer needs.
• Experience with CRM systems and Microsoft Office products.
• Knowledge of the software industry, particularly within Manufacturing/Engineering, is highly advantageous.

Benefits:

• Competitive salary and performance incentives.
• Hybrid working model, allowing flexibility between home and office.
• Opportunities for professional development and mentoring.
• Engaging company culture with dynamic team interactions.
• Comprehensive benefits package including health and wellness plans.

To apply for this Account Manager position, please submit your CV detailing your relevant experience and why you are interested in this role.