Senior Account Handler / Broking Manager - Corporate & Commercial

ZipRecruiter; Stourbridge; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Senior Account Handler/Broking Manager to join their dynamic Stourbridge team. This full-time, permanent role offers a blend of office and remote work, emphasizing work/life balance and professional growth. You will play a crucial role in managing client relationships, mentoring team members, and ensuring high-quality service delivery. If you are passionate about insurance and thrive in a collaborative environment, this opportunity is perfect for you. Join a company that values sustainability and community involvement while advancing your career.

Qualifications

• Experience in account handling or technical roles within commercial insurance.
• Excellent communication and interpersonal skills are essential.
• Understanding of general and legal principles of insurance.

Responsibilities

• Organize and manage personal work activities to meet team objectives.
• Mentor and assist team members with broking challenges.
• Communicate client requirements and resolve queries effectively.

Skills

Insurance Principles

Regulatory Knowledge

Account Handling

Communication Skills

Interpersonal Skills

Flexibility and Organization

Relationship Building

Job description

Job Description

Who are we?

Howden is a collective — a group of talented and passionate people worldwide. We have pushed the boundaries of insurance through collaboration as a powerful international team of 18,000 employees across over 100 countries.

Our culture is what attracts and retains our employees, emphasizing work/life balance, career progression, sustainability, and volunteering. Join us and be part of a team dedicated to providing outstanding client service, fostering personal and professional growth. This is a full-time, permanent role with an option to work three days per week from our Stourbridge office for a balanced experience.

Position

We are seeking an ambitious Senior Account Handler/Broking Manager for our Stourbridge team. If you have a passion for insurance, this is your opportunity to join a world-class organization that values collaboration.

Responsibilities

1. Organize and manage personal work activities to meet team objectives and targets.
2. Mentor and assist team members with broking challenges.
3. Participate in team meetings, reporting on business progress.
4. Manage projects and contribute as needed.
5. Review client documentation for accuracy and completeness.
6. Communicate client requirements for risk marketing.
7. Resolve client queries and liaise with market and third parties.
8. Produce high-quality market documentation and secure authorizations.
9. Handle data entry, credit control, and subjectivity chasing.
10. Work with underwriters to balance quality, coverage, and price.
11. Process data accurately to support client service and internal processes.
12. Maintain organized client records.
13. Conduct due diligence and sanctions checks per company procedures.
14. Adhere to policies, procedures, and obtain necessary approvals.
15. Build and nurture positive relationships with colleagues and external contacts.
16. Support senior colleagues and clients as needed.
17. Manage client inquiries, renewals, and mid-term adjustments.

Requirements

• Understanding of general and legal principles of insurance.
• Knowledge of relevant regulatory and legal frameworks.
• Familiarity with the market, competitors, territories, and cultural awareness.
• Experience in account handling or technical roles within commercial insurance.
• Understanding of team objectives and individual contributions.
• Mentoring or management experience is advantageous.
• Excellent communication and interpersonal skills.
• Ability to work independently and proactively.
• Flexibility, organization skills, and ability to meet deadlines.
• Attention to detail and willingness to learn.
• Resilience under pressure and adaptability to change.
• Effective relationship-building skills.