Senior Account Handler / Broking Manager - Corporate & Commercial

Howden Group; Stourbridge; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

Join a dynamic team at a leading global insurance group as a Senior Account Handler/Broking Manager. This exciting full-time role in Stourbridge offers the chance to work with a passionate team dedicated to delivering outstanding client service. You will play a key role in managing client relationships, mentoring team members, and navigating the complexities of commercial insurance. With a focus on collaboration and personal growth, this opportunity allows you to thrive in a supportive environment that values diversity and innovation. If you have a passion for insurance and a drive to make a difference, this is the perfect role for you.

Qualifications

• Experience in account handling or technical role within commercial insurance is essential.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Organise and manage personal work activities to achieve team objectives.
• Mentor and assist team members with broking difficulties.
• Liaise with clients to resolve queries and produce high-quality market documentation.

Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Attention to Detail

Mentoring

Problem Solving

Education

Experience in Commercial Insurance

Understanding of Insurance Principles

Job description

Senior Account Handler / Broking Manager - Corporate & Commercial

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locations Stourbridge

time type Full time

posted on Posted 2 Days Ago

job requisition id R0011517

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden - Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full-time, permanent position with the option to work 3 days per week in our Stourbridge office for a balanced work experience.

We are seeking an ambitious Senior Account Handler/Broking Manager to join our dynamic team in Stourbridge. If you have a passion for insurance, this is the opportunity for you. Be part of a world-class organisation that values collaboration and inclusion.

Responsibilities:

• Organise and manage personal work activities to achieve team objectives and meet agreed targets.
• Mentor and assist team members with broking difficulties.
• Participate in team meetings, reporting on business progress within your area of expertise.
• Manage assigned projects and contribute to other projects as required.
• Review client documentation to ensure comprehensive and accurate information is presented for the quoting process.
• Collate and communicate client requirements to ensure appropriate marketing of the risk.
• Liaise with clients to resolve queries and respond to market and third-party queries as appropriate.
• Produce high-quality market documentation, securing appropriate authorisations.
• Take ownership of data entry, credit control, and chasing subjectivities when required.
• Work with underwriters to place insurance that balances quality, coverage, and price.
• Process data promptly and accurately on relevant systems to support client service and internal processes.
• Maintain accurate and timely documentation for clients, ensuring proper organisation of records.
• Conduct due diligence/sanctions checks in line with company procedures.
• Adhere to company policies, procedures, and obtain required authorisations.
• Foster and nurture positive relationships with colleagues and external contacts.
• Provide support and assistance to senior colleagues and/or their clients on request.
• Deal with or refer client enquiries, renewals, and mid-term adjustments.

Requirements:

• Understanding of general and legal principles of insurance.
• Knowledge of relevant regulatory and legal frameworks.
• Familiarity with the market, including competitors, specific territories, and cultural awareness.
• Experience in an account handling or technical role within commercial insurance is essential.
• Good understanding of team objectives and how own role contributes.
• Experience of mentoring or managing a team would be advantageous.
• Excellent communication and interpersonal skills.
• Able to work independently and use initiative.
• Flexible and able to meet tight deadlines/targets with good organisation skills.
• Attention to detail and willingness to learn.
• Calm and resilient under pressure; ability to positively react to change.
• Effective communicator skilled at building connections and cultivating relationships.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

About Us

Howden began in 1994, as just three people and a dog. Now there are 17,000 of us, and we're a leading global insurance group, managing $38bn of premiums for our clients.

Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold.

The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.