Senior Account Handler

NFP Corp; Birmingham; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Account Handler to deliver exceptional service to clients. In this hybrid role, you will manage client relationships, provide expert advice, and identify new business opportunities. You will work in a vibrant, collaborative environment that values flexibility and personal development. Join a team that is committed to innovation and client satisfaction, and enjoy a culture that prioritizes work-life balance and community engagement. This is an exciting opportunity to advance your career in commercial insurance while making a meaningful impact.

Benefits

Flexible Working Hours

Career Development Opportunities

Casual Office Environment

Employee Benefits

Social Events

Hybrid Working Model

Qualifications

• Experienced in commercial insurance with a focus on client servicing.
• Strong relationship-building skills and a positive, motivated attitude.

Responsibilities

• Provide professional advice and service to clients, managing insurance programs.
• Identify cross-selling opportunities and engage with senior management.

Skills

Commercial Insurance Knowledge

Client Relationship Management

Cross-Selling Skills

Team Collaboration

Problem-Solving

Education

2-3 years in Commercial Insurance Broking

Coaching Experience

Job description

Who we are
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organisation of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: NFP.

About the role
We are recruiting for a Senior Account Handler to assist in delivering exceptional service to NFP clients through a desk-based service model whilst assisting in increasing business efficiency and optimising service delivery. The individual will consult with all levels of NFP and P&C management (and wider) to design and execute strategies that can be implemented fast and with minimum staff members' resistance.

Overview of duties

• Provide a high level of professional advice and all-round service in all aspects of the client relationship - answering general enquiries, renewals, midterm adjustments as well as obtaining quotations.
• Manage a range of larger client insurance programs.
• Handle a varied range of new business enquiries and presentations to market.
• Act as a technical referral point within a well-established commercial team and offer guidance to less experienced team members.
• Be involved in all aspects of client engagement working closely with the senior directors and executives of the business.
• Identify cross selling opportunities where appropriate.
• Benefit from exciting and ongoing personal and career development programmes.
• Enjoy a modern office environment with excellent facilities.
• Be challenged professionally, with a varied case load of Business clients who will value your advice and service.
• Be part of a growing and market leading team, well respected by clients and peers and able to broker in your clients' best interests.
• Have access to leading technology and infrastructure to allow you to carry out your duties efficiently and effectively.

Person specification

Knowledge, skills and abilities

• A professional Insurance Account Handler, Broker or Client Service Executive seeking to progress your career or an insurance professional from another discipline keen to develop a career in a customer servicing role.
• Interested in joining a leading independent firm that will value your input and commit to training & development.
• Hold a good knowledge of cross class commercial insurance classes with a number of years’ experience and a positive approach.
• Motivated by sourcing and providing solid insurance advice and solutions for your clients.
• A team player with a 'can do' attitude looking to develop a career in commercial insurance.
• Able to converse at all levels and act as interface between all Insurance departments, clients and service providers.
• Able to build positive relationships within the team, and with Clients.

Education / Experience

• A minimum of 2/3 years in a Commercial Insurance Broking environment.
• Coaching experience.

Key information

Hours: Monday - Friday, 35 hours
Location: Birmingham, Hybrid

What you’ll love about us
We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.

We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.

Attractions - NFP

• We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working.
• Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
• We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
• We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
• Our inclusion and belonging initiatives and charity work form a large part of this. NFP has an Executive Board member as well as Board made up of individuals from across our entire business dedicated to inclusion and belonging.

If this sounds like something in which you are interested, please apply or contact Lucy Reed for further information.

NFP and You... Better Together!