Senior Account Executive

Firstport; Liss Forest; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

FirstPort Insurance Services Ltd in the UK is seeking a Senior Account Executive to manage a portfolio of commercial insurance clients in a hybrid New Milton setting. The role focuses on providing customer centric insurance products, liaising with clients, brokers and insurers, and ensuring timely, professional handling of all enquiries.

Key duties include issuing new business and renewal terms, managing property claims in accordance with FCA obligations, and maintaining strong stakeholder

Qualifications

• GCSE or equivalent including English and Maths
• Experience in property insurance operation
• Knowledge of FCA obligations relevant to insurance provision
• Customer service experience
• Experience with Microsoft applications
• Excellent communication skills, both verbal and written
• People management experience
• Able to work under pressure and to tight timelines

Responsibilities

• Day to day management of a portfolio of commercial insurance clients
• Liaising with clients, brokers, and insurers regarding contracts of insurance
• Preparing and issuing new business and renewal terms and quotations
• Ownership and handling of property claims in line with FCA requirements
• Keeping stakeholders regularly updated with claims information
• Responding to client queries via email, phone, or post professionally
• Provide a superior service to all internal and external customers of FirstPort Insurance Services Ltd
• Support FirstPort Insurance Services Ltd strategic and operational goals

Skills

Customer service

Communication skills

FCA knowledge

Microsoft Office

Client liaison

Education

GCSE English & Maths

A-Level preferred

Job description

Job description

Job Role: Senior Account Executive

Location: New Milton/ Hybrid

Hours: Monday to Friday (35 hours per week)

As a Senior Account Executive, you will contribute to our client’s vision of being the UK’s favourite property manager by:

• Providing customer centric insurance products for the client’s clients
• Ensuring all enquiries dealt with in a professional and timely manner
• Ensuring compliance with FCA requirements

This role report into the Insurance Manager and has no direct reports.

Main Responsibilities

• Day to day management of a portfolio of commercial
• Liaising with clients, brokers, and insurers in the administration of contracts of insurance
• Preparing and issuing new business & renewal terms and quotations
• Ownership and handling of consumer and commercial property claims in accordance with FCA requirements and authority levels
• Ensuring stakeholders are regularly engaged and updated with claims information
• Dealing with client queries via multiple channels – e.g. email, telephone, post – in a timely and professional manner
• Provide a superior service to all internal and external customers of FirstPort Insurance Services Ltd
• Support FirstPort Insurance Services Ltd strategic and operational goals

Skills and Experience

• Preferably educated to A ‘Level standard, but as a minimum 5 ‘C’ grade or above GCSE passes (or equivalent) including English and Maths
• Significant experience of working within a property insurance operation either for an insurance company or broker
• Extensive knowledge of property insurance (commercial and consumer)
• Extensive customer service experience
• Experienced in the use of Microsoft applications
• Excellent communication skills, both verbal and written
• Comprehensive knowledge of FCA obligations relevant to insurance provision
• People management experience
• Adaptable and able to work under pressure and to tight timelines

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.