Senior Account Director

Embryo; Manchester; Hybrid; GBP 47,000 - 65,000; Full time

Job summary

Embryo in Manchester is seeking a senior client services leader to take ownership of key relationships and drive strategic growth.

You will lead a portfolio of multi-service accounts, work with senior stakeholders, and build a high-performing team to deliver revenue, renewals and expansion.

The role offers genuine ownership, cross-team collaboration, and opportunities to shape client strategy across the agency.

Qualifications

• Experience leading complex, multi-service accounts within a digital or integrated agency.
• Confidence owning senior client relationships end-to-end, including at director or C-suite level.
• Strong commercial understanding, including growth, scope, forecasting and profitability.

Responsibilities

• Leading client strategy, commercial planning and account health across a portfolio of key relationships.
• Owning senior oversight of revenue, forecasting, scope, profitability and growth.
• Leading renewals, commercial conversations and significant expansion opportunities.
• Building trusted relationships with senior client stakeholders.
• Identifying and resolving risks before they affect retention, reputation or performance.
• Managing and developing Account Managers.
• Bringing together the right expertise from across the agency to solve complex client challenges.
• Sharing client and market insight to help shape wider agency priorities.

Skills

Account management

Client relationships

Commercial acumen

Renewals & negotiations

Team development

Cross-functional collaboration

Job description

Salary: £55k+ dependent on experience
Location:Manchester (hybrid)

We7re looking for someone to take real ownership of some of our most important client relationships; not simply manage them, but genuinely lead them.

Youll lead a portfolio of complex, multi-service accounts, working with senior client stakeholders on strategy, commercial performance and long term growth.
Youll also manage and develop a team, helping them become confident, capable account leads in their own right.

Key responsibilities:

• Leading client strategy, commercial planning and account health across a portfolio of key relationships
• Owning senior oversight of revenue, forecasting, scope, profitability and growth
• Leading renewals, commercial conversations and significant expansion opportunities
• Building trusted relationships with senior client stakeholders
• Identifying and resolving risks before they affect retention, reputation or performance
• Managing and developing Account Managers
• Bringing together the right expertise from across the agency to solve complex client challenges
• Sharing client and market insight to help shape wider agency priorities

Skills and experience:

• Experience leading complex, multi-service accounts within a digital or integrated agency
• Confidence owning senior client relationships end-to-end, including at director or C-suite level
• Strong commercial understanding, including growth, scope, forecasting and profitability
• Experience leading renewals, negotiations, proposals or account recovery plans
• A genuine track record of managing and developing Client Services teams
• The ability to bring different teams together and create clarity when priorities compete

This role offers real ownership of important client partnerships, commercial performance and a team.