Senior Account Manager

ThePlaceToBe; Manchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

ThePlaceToBe is partnering with a leading creative agency in Manchester to hire a Senior Account Manager. You will strengthen client relationships and oversee complex campaigns from brief to delivery, ensuring on-time, on-scope, and on-budget outcomes while driving commercial performance.

You will lead senior client engagements, coordinate cross-functional teams, and mentor junior staff, balancing client expectations with business realities in a fast-paced agency environment.

Qualifications

• Proven experience leading senior client relationships and delivering complex campaigns.
• Strong strategic insight and ability to translate client objectives into delivery plans.
• Demonstrated budget oversight and financial forecasting for multi-channel projects.

Responsibilities

• Lead key client relationships and act as senior point of contact across accounts.
• Manage complex projects from brief to delivery, ensuring budgets and timelines are met.
• Provide strategic direction, commercial oversight and identify opportunities for account growth.
• Coordinate cross-functional teams to align client objectives with delivery.
• Manage risk, protect project scope and support forecasting and financial planning.
• Mentor junior team members and represent the business in client and industry environments.

Skills

Client relationship management

Project leadership

Budget management

Stakeholder management

Communication

Organisational skills

Presentation skills

Job description

ThePlaceToBe are partnering with a leading creative agency in Manchester, renowned for delivering bold, integrated campaigns for an impressive portfolio of well-known brands. With expertise across brand, creative, strategy and activations, the agency is known for producing standout work, building strong client relationships and fostering a collaborative, ambitious culture.

About the Role

As a Senior Account Manager, you'll play a key role in strengthening client relationships and delivering complex projects from brief through to execution. Acting as a senior contact for clients, you'll ensure projects are delivered on time, within scope and on budget while maintaining strong commercial performance.

Key Responsibilities

• Leading key client relationships and acting as the senior point of contact across multiple accounts
• Managing complex projects from brief to delivery, ensuring budgets, timelines and quality standards are achieved
• Providing strategic direction, commercial oversight and identifying opportunities for account growth
• Coordinating cross-functional teams and ensuring alignment between client objectives and project delivery
• Managing risk, protecting project scope and supporting forecasting and financial planning
• Mentoring junior team members while representing the business in client, industry and new business environments

About You

You'll be a confident and commercially minded Senior Account Manager with experience delivering complex projects and managing senior stakeholder relationships. You'll thrive in a fast-paced environment, be comfortable making decisions and know how to balance client expectations with commercial realities.

We're Looking For

• Proven leadership experience within an agency or retail environment
• Experience delivering complex retail, activation or POS programmes
• Strong commercial awareness and budget management skills
• Ability to manage multiple stakeholders with confidence and authority
• Excellent communication, presentation and influencing skills
• Strong organisational and project management capabilities
• A proactive, solutions-focused and commercially aware approach
• Experience within a purpose-led or B Corp organisation is advantageous