Senior Account Director

Syneos Health, Inc.; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Syneos Health is seeking a senior Client Services Leader to oversee multiple PR accounts, ensuring client satisfaction and driving growth across the agency. You will lead strategic and creative planning, manage cross-functional teams, and act as the principal client contact for senior leadership.

You will also guide financial management, foster new business opportunities, and be the ambassador for the company’s values while maintaining high professional standards.

Qualifications

• Degree educated, ideally within a related field.
• Strong verbal and written communication skills.
• Experience leading client service teams and driving satisfaction.
• Knowledge of pharma regulations (ABPI).
• Ability to manage budgets, finance and new business opportunities.

Responsibilities

• Oversee management/delegation of tactical and administrative processes within client accounts.
• Maintain high levels of client service and expand agency business across PR and Syneos units.
• Lead day-to-day senior oversight on multiple accounts, guiding strategic and digital planning.
• Coach junior team members and manage account finances and resources.
• Ensure budgets are met and drive organic growth and cross-selling opportunities.

Skills

Client services

Strategic thinking

People leadership

Communication skills

Presentation skills

Industry knowledge ABPI

Education

Degree educated

Tools

Microsoft Office

Job description

Updated: Today
Location: London, England, United Kingdom
Job ID:18450

You’re driven, resourceful, and above all else - remarkably smart.

We are looking for individuals to join the team that have enthusiasm in bounds and are self starters as well as bringing passion and detail to everything they do.
The PR teams handle the internal and external communications for pharmaceutical companies. Our PR Consultants interact with brand managers, product managers, marketing departments and specialist patient groups. Key responsibilities can include writing for internal publications, newsletters and the handling of communications.
The primary purpose of this role is to be an expert in client services and strategic PR/communications. Y ou would be expected to lead accounts and help to drive high levels of satisfaction, as well as seeking out new business and organic growth opportunities as the main senior client point of contact. The focus of your role would be to oversee the smooth running of client service teams and to be accountable for supporting the PR leadership team in meeting business operations as well as the objectives of the clients strategically and financially. You would be seen as a key ambassador for the company and its values.

Client Services Management

• Oversee management/delegation of tactical& administrative processes
• Use strength of client relationships to secureagency business & ensure client satisfaction
• Be an expert in client’s business
• Build relationships beyond direct clients toexpand business within PR and acrossSyneos business units
• Maintain excellent levels of client serviceand instill within own account teams
• Use knowledge of the sector, competitors,industry bodies and general trends to guideclient thinking
• Support team in identifying and addressingpotential client issues

Product/Task Leadership & Accountability

• Day to day senior lead on multiple accountstaking the lead on strategic, creative anddigital planning; oversee team on executions
• Provide strategic guidance to team toenable successful execution
• Identify & address potential issues and preempt solutionsRecognise wider agency cross disciplineopportunities and take larger role in newbusiness opportunities
• Responsible for supporting the PRleadership team with elements of the day today business operations (finance, cultureand client service)
• Lead financial and resource managementand delivery across account teams
• Acts as coaches for more junior members ofthe team

Business Management

• Oversee client related financial & businessoperations for the team
• Ensure account financial targets are metand are budget compliant
• Anticipate and report on financial andresourcing or client issues
• Apply sound business insight andjudgement in the best interests of theagency and our clients
• Play significant role in new businessproposal development and presentations
• Refine expertise in identifying and enablingorganic growth opportunities and expandability to mine for new business prospects
• Understand the commercial integration / labto life offering and spot potential crossworking opportunities within existingaccounts
• Be the example for professionalism andresounding work ethic on the account team
• Serve as the day to day champion of thebrand, internally & externally
• Create an environment that fosters ideasharing to achieve strategic goals
• Take ownership in developing mid level staffand teaching them how to be future leaders
• Manage direct reports effectively by providing constructive, timely and actionable feedback
• Degree educated, ideally within a related field
• Strong communication skills (verbal & written) as well as presentation abilities
• Ability to flex style according to the needs of clients and teams
• Strong attention to detail & organisational abilities
• Demonstrates and maintain up to date knowledge and capability in all main software packages including
• Microsoft Office.
• Exposure to Global accounts
• Ability to balance strategic thinking with plan execution
• Ability to be proactive & solutions focused
• Detailed knowledge of pharma regulations (ABPI)
• Ability to manage and motivate a team effectively as well as managing upwards

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experiencedoesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills fromprevious roles. We also encourage you to join our Talent Network to stayconnected to additional career opportunities.

At Syneos Health Public Relations, the possibilities are infinite. Because of our “no walls, no limits” philosophy and entrepreneurial spirit, our employees have the opportunity and potential to work on projects beyond their years of experience. The only limitations here are those that are self-imposed, and we make sure to reward staff based on talent, not title.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Discover what our more than 29,000 employees already know: work here matters everywhere. We work hard,and smart, all in the name of getting much-needed therapies to thosewho need them most. A career with Syneos Health means your everyday work improvespatients’ lives around the world. Selecting us as an employer secures a career inwhich you’re guaranteed to:

Syneos Health ® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Together we share insights, use the latest technologies and apply advanced business practices to speed our customers’ delivery of important therapies to patients.