Senior Account Director

Syneos Health Commercial Solutions; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Litmus Medical Communications in London seeks a Senior Account Director to own high-visibility, large-scale projects and lead by example in delivering outstanding customer service. You will be the main liaison for customers and drive strategic outcomes with a commercially focused mindset.

You will develop new business opportunities, ensure smooth operation of the client service team, and be accountable for achieving strategic and financial objectives while upholding the company’s values.

Qualifications

• A degree in a scientific field or equivalent
• Good organizational and managerial skills
• Exceptional financial and commercial acumen
• Knowledge of pharma regulations (ABPI)
• Ability to use PowerPoint, Microsoft Word, and Microsoft Excel

Responsibilities

• Partner with our customers and lead by example in providing excellent customer service.
• Act as main point of contact and ensure high customer satisfaction.
• Develop new business opportunities.
• Focus on ensuring the smooth running of our customer service team.
• Be accountable for the strategic and financial achievement of our customers' business objectives.
• Be an important ambassador for the business and its values

Skills

Organizational skills

Managerial skills

Commercial acumen

Customer relationship management

Communication skills

Education

Science degree

Tools

PowerPoint

Microsoft Word

Microsoft Excel

Job description

Updated: September 23, 2026
Location: London, England, United Kingdom
Job ID:18126

You are organized, driven, and thrive in an ownership position.

You're ambitious and business-savvy enough to secure and organize high-visibility, large-scale projects. However, you know that maintaining close individual relationships and being a reliable liaison are the keys to building confidence and lasting trust with your customers. Can you see the big picture and the details? You have the potential to excel in this dynamic Senior Account Director role with Litmus.

We are looking for people to join our team who bring forward thinking, solution-oriented approach, innovation and energy to the fore in everything we do. Also, the one who:

• Partner with our customers and lead by example in providing excellent customer service.
• Act as main point of contact and ensure high customer satisfaction.
• Develop new business opportunities.
• Focus on ensuring the smooth running of our customer service team.
• Be accountable for the strategic and financial achievement of our customers' business objectives.
• Be an important ambassador for the business and its values.
• A degree in a scientific field or equivalent
• Good organizational and managerial skills
• Exceptional financial and commercial acumen
• Knowledge of pharma regulations (ABPI)
• Ability to use PowerPoint, Microsoft Word, and Microsoft Excel

Desired Requirements:

• Ability to work in a fast-paced environment.
• High attention to detail and excellent proofreading skills
• Solution Oriented – Propose ideas and recommendations where appropriate.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experiencedoesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills fromprevious roles. We also encourage you to join our Talent Network to stayconnected to additional career opportunities.

Litmus Medical Communications acts as a catalyst to accelerate uptake and embed the value of therapies across the product lifecycle, bringing business strategy to science and scientific expertise to your business. With our base in Europe, we are cognizant of the diverse healthcare systems, regulations and market dynamics of the region; however, we are not limited by geography and support our customers at a local, European and global level. Whatever the reach required, we specialise in building relationships, understanding and collaboration between the biopharmaceutical industry and medical/healthcare professionals. We develop a range of strategic solutions based on an understanding of both the objectives and issues of our customers as well as their stakeholders, focusing on facilitating peer-to-peer and scientific communications through a range of channels. As effective and compelling communication is key, whether for a marketing story, scientific data or market access support, we have a dedicated editorial excellence team providing content that can be syndicated to deliver solutions to enhance patient care.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers(Minorities/Females/Veterans/Disabled)

Discover what our more than 25,000 employees already know: work here matterseverywhere. We work hard,and smart, all in the name of getting much-needed therapies to thosewho need them most. A career with Syneos Health means your everyday workimprovespatients’ lives around the world. Selecting us as an employer secures acareer inwhich you’re guaranteed to:

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization builtto accelerate customer success. We translate unique clinical, medical affairs and commercialinsights into outcomes to address modern market realities. To learn more visit syneoshealth.com .

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color, age, religion, marital status,ethnicity, national origin, sex, gender, gender identity, sexual orientation, protectedveteran status, disability or any other legally protected status and will not bediscriminated against. If you are an individual with a disability who requires reasonableaccommodation to complete any part of our application process, including the use of thiswebsite, please contact us at: Email: [emailprotected] One of our staff members willwork with you to provide alternate means to submit your application.