Senior 2nd Line Support Engineer

TSR Select; Camberley; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Certifications paid

Hybrid work

Job summary

Managed Service Provider in Camberley is seeking an experienced Senior 2nd Line Support Engineer to act as an escalation point for complex issues, via remote or on-site support. The role involves incident management, system maintenance, documentation, user support, and proactive monitoring.

You will work in a hybrid model (3 days in the office) and may benefit from certifications paid for by the company. Salary ranges from £35,000 to £42,000 depending on experience.

Qualifications

• Experience as senior 2nd line support engineer or equivalent.
• Strong troubleshooting of complex IT incidents and escalations.
• Familiarity with hybrid on-site and remote support models.

Responsibilities

• Incident Management: Investigate, troubleshoot, and resolve complex issues escalated from junior staff.
• System Maintenance: Configure, install, and maintain hardware, software, servers, and networks.
• Documentation: Update tickets, create knowledge base content, and maintain IT asset registers.
• User Support: Provide direct technical support (face-to-face or remote) for user issues.
• Proactive Monitoring: Monitor systems and investigate recurring issues to prevent incidents.

Skills

Windows Server

Entra ID

Microsoft 365

Networking

Firewalls

Job description

Company: Managed Service Provider: 20+ staff

Location: Camberley – Hybrid – 3 days in the office

Salary: £35,000 - £42,000 - Depending on experience + Certifications paid for

A leading IT MPS based in Camberley is searching for an experience Senior 2nd Line Support Engineer to act as an escalation point for complex technical issues (via remote or on-site support)

• Incident Management: Investigating, troubleshooting, and resolving complex technical issues escalated from junior support engineers
• System Maintenance: Performing advanced configuration, installation, and maintenance of hardware, software, servers, and networks
• Documentation: Updating ticketing systems with detailed notes, creating knowledge base articles, and maintaining IT asset registers
• User Support: Providing direct technical support (face-to-face or remote) for user issues
• Proactive Monitoring: Monitoring systems and investigating recurring issues to prevent future incidents
• Technical Skills: Proficiency with Windows Server failures, Entra ID, Microsoft 365, networking protocols (DNS, DHCP), hardware diagnostics, and Firewalls