SEND Support Officer

Oldham Council; Oldham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Oldham Council is seeking an enthusiastic individual to support the administration of processes related to Children and Young People with Special Educational Needs. The role involves communication with parents and educational services, maintaining efficient procedures, and managing cases related to Education Health and Care Plans. Join us in creating a positive impact in the community and contribute to the effective delivery of SEND services.

Benefits

25 days annual leave

Discounted gym membership

Wellbeing support

Qualifications

• Excellent communication and interpersonal skills are required.
• Ability to prioritise and manage workload effectively.
• Experience in analysing and interpreting data.

Responsibilities

• Support the administration processes for Children and Young People with SEND.
• Be the communication link between the SEND Service, parents, and schools.
• Provide administrative support across the SEND Service.

Skills

Communication

Interpersonal skills

Analytical skills

Initiative

Job description

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Based: Oldham Council Offices, Spindles Shopping Centre, George St, Oldham, OL1 1HD

Closing Date: Wednesday 25th June 2025

Shortlisting & Interview Dates: TBC.

Role Overview:

We are looking for an enthusiastic and committed individual to support in the administration processes relating to Children and Young People with Special, Educational Needs where they are undergoing an Education Health and Care Plan Assessment, have an Education, Health and Care Plan or where they are referred to the SEND Service.

Key Responsibilities:

• Support in the development and maintenance of efficient procedures and systems that will improve the effectiveness of the SEND service.
• To be the front line of communication between the SEND Service, parents/carers, all educational establishments and supporting services on day to day issues regarding the assessment and ongoing review of Children or Young People with SEND.
• To support the work of the Service in managing their caseload of Children and Young People with SEND where they are undergoing an Education Health and Care Plan Needs Assessment, have an Education, Health and Care Plan or where they are referred to the SEND Service.
• To provide administrative support across the SEND Service.

Key Requirements:

To succeed in this role, you will need as a minimum:

• Excellent communication and interpersonal skills are required to effectively communicate with parents and schools and to advise and support senior officers.
• Ability to prioritise and take responsibility for your own workload.
• Ability to use your initiative to respond to unexpected problems using recognised procedures & policies as a guide.
• Able to use computer packages for word processing, spreadsheets, databases and researching information.
• The ability and experience to analyse and interpret data and present it effectively to various audiences to inform decision-making.

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We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

About Us:

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

Our Values and Behaviours:

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our Benefits Package:

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years’ service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.

Inclusive Recruitment:

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

If you’re an applicant with disabilities, anyone aged 24 or under and have previously been in or currently in care, a carer or someone who has served in the Armed Forces and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy:

For details of how we use your data please see our privacy notice.

Important Information:

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

Right to Work in the UK from 1st July 2021.doc