SEND & Education Inclusion Advisor (Hybrid)

The Methodist Church in Britain; Taunton; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Somerset Council is seeking a fixed-term Customer Service Specialist to join the Education Inclusion Advice Line. You will be the first point of contact for education professionals seeking SEND and inclusion guidance, delivering clear, accurate advice and linking schools to the right services.

Working 37 hours per week with hybrid options, you will maintain records, handle sensitive information confidentially, and collaborate with specialist teams to improve customer experience and service

Qualifications

• Experience working with children and young people, ideally in an education setting.
• Strong communication skills with ability to explain complex information clearly.
• Knowledge of SEND and inclusion including diverse needs.
• Confidence using IT systems.
• Managing sensitive information accurately and confidentially.
• Staying organised under pressure with competing priorities.

Responsibilities

• Act as the first point of contact for education professionals seeking SEND and inclusion advice.
• Give clear, accurate advice to help professionals support children and young people with SEND.
• Resolve enquiries promptly to avoid delays in schools.
• Assess complex situations, identify next steps and connect professionals to services when more support is needed.
• Maintain accurate records to support service delivery and decision-making.
• Work with specialist teams to improve customer experience and shape service improvements.

Skills

Strong communication skills

Knowledge of SEND and inclusion

Confidence using IT systems

Managing sensitive information

Staying organised under pressure

Building relationships with colleagues

Job description

Somerset Council is seeking a fixed-term Customer Service Specialist to join the Education Inclusion Advice Line. You will be the first point of contact for education professionals seeking SEND and inclusion guidance, delivering clear, accurate advice and linking schools to the right services.

Working 37 hours per week with hybrid options, you will maintain records, handle sensitive information confidentially, and collaborate with specialist teams to improve customer experience and service