Selling Supervisor

FashionUnited Group; Greater London; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Discounts

Job summary

Ralph Lauren Corporation is seeking a proactive retail professional to drive Business Client Development in our London stores. You will support sales teams to maximise opportunities, cultivate a loyal VIC client base, and energise the store team using service metrics.

The role emphasizes brand standards, premium service, and collaboration with buyers and management. Open to experienced individuals who thrive in a luxury environment and who can coordinate marketing initiatives, price changes, and

Qualifications

• Experience in premium/luxury retail environments.
• Ability to build and maintain a loyal VIC client base including Super VICs.
• Strong organisational and communication skills with brand knowledge.

Responsibilities

• Support the sales team to maximise sales and opportunities in-store and via outreach.
• Build and maintain a loyal VICs, Super VICs & top clients.
• Communicate, engage and energise the team to maximise performance using service metrics.
• Support the managers creating an inclusive working environment with a client-first culture.
• Support the team using service metrics to deliver sales and profit results.
• Support the managers developing the team product knowledge and selling culture.
• Expert of Ralph Lauren clienteling and digital tools, store systems and procedures, cash management; uphold brand standards and coordinate marketing initiatives and price changes.

Skills

Clienteling

VIP client base

Brand standards

Digital tools

POS systems

Cash handling

Tools

POS systems

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

WHAT WE OFFER

• The opportunity to work for an iconic and unique lifestyle brand
• Exciting career opportunities
• Competitive benefits package and discounts
• An environment where you can bring your whole self to work

WHAT YOU'LL DO

Business Client Development

• Support the sales team in absence of manager(s) to ensure an extraordinary client experience to maximise sales and commercial opportunities in store and via out-reach
• Build and maintain a loyal client base of Very Important Customers (VICs) Super VICs & top clients
• Communicate, engage and energise the team to maximise performance using service metrics

Leadership & Engagement Support

• Support the manager(s) creating an inclusive working environment with a client-first culture
• Support the team using service metrics in absence of manager(s) to deliver sales and profit results
• Support the manager(s) developing the team product knowledges and selling culture

Operations

• Expert of Ralph Lauren clienteling and digital tools, store systems and procedures, cash management and able to interpret key business reports
• Uphold & coach Brand standards and Brand presentation
• Communicate product and client feedback to buyers & manager(s) and coordinate marketing initiatives and price changes

WHO YOU ARE

• Energetic, passionate, and results-driven team player
• Experience in a premium/luxury environment with proven management abilities
• Excellent organisational and communication skills with in-depth Brand and product knowledge

Want to know more about working at Ralph Lauren?

England, United Kingdom of Great Britain and Northern Ireland