Seller Operations Analyst

DELLI; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a Seller Operations Analyst at a forward-thinking company, where your analytical skills will drive efficiency and insights. You will play a key role in optimizing processes, analyzing seller data, and supporting sales strategies to enhance marketplace operations. Collaborate with cross-functional teams to develop actionable insights and improve performance across various food categories. This is an exciting opportunity to contribute to a platform that impacts millions of lives while enjoying a competitive salary, equity, and unique benefits like team lunches and health insurance.

Benefits

Equity

Staff discount

Weekly team lunch

Health insurance

Qualifications

• 2+ years in sales operations or business analysis.
• Proficiency in data analysis tools and CRM systems.

Responsibilities

• Analyse seller performance and identify growth opportunities.
• Streamline seller onboarding and improve processes.

Skills

Data Analysis

Reporting

Process Improvement

Communication

Problem-Solving

Analytical Skills

Education

Bachelor's Degree in Business or related field

Tools

Excel

SQL

CRM Systems (Salesforce, HubSpot)

BI Tools (Tableau, Looker, Power BI)

Job description

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Role Overview

At DELLI, our suppliers are called "makers" or "sellers". Our seller team is responsible for purchasing/buying from our suppliers. As a Seller Operations Analyst, you will play a key role in driving efficiency and insights within our seller team. You will analyse seller and category data, optimise processes, and support sales strategy to ensure our marketplace operates smoothly and effectively. Working closely with seller, marketing, and operations teams, you will provide the data and insights that drive growth and improve performance across seller and food categories.

Key Responsibilities

1. Analytics & Reporting
   • Analyse performance across different food categories, identifying trends and opportunities
   • Develop dashboards and reports to track category sales KPIs, including GMV, growth rates, frequency, cross-purchase and customer retention metrics
   • Provide actionable insights to leadership, helping to refine strategy and improve performance
2. Seller Onboarding Process Optimisation
   • Improve and streamline DELLI's seller lead management and onboarding process (the process of integrating new sellers onto the platform)
   • Support CRM (Hubspot) enhancements, ensuring data integrity and improving process automation
   • Work with leadership to refine pricing, promotions and deal tracking
   • Work with the warehouse team and Unleashed (our inventory management system) to ensure inventory flows efficiently and is compliant with Food Safety standards.
3. Cross-Team Collaboration
   • Partner with marketing to track campaign effectiveness and seller acquisition trends
   • Work with operations to ensure seamless goods in, compliance, fulfilment and customer experience
   • Assist in training seller teams on best practices, CRM usage, and data-driven decision-making.
4. Forecasting & Planning
   • Assist in commercial forecasting, quota setting, and category expansion planning
   • Assist demand planning including forecasting seasonal spikes and determining weekly/monthly stock strategy, and work with the Stock Controller to ensure alignment between the forecast inventory holding and warehousing
   • Reordering stock from sellers
   • Conduct analysis to benchmark performance and identify growth opportunities
   • Support commission and incentive structure analysis to align sales performance with company goals.

Who You Are

• Analytical & Detail-Oriented: You enjoy working with numbers, spotting trends, and making data-driven recommendations
• Process-Driven: You like improving workflows and making things more efficient
• Tech-Savvy: You have experience with CRM systems (Salesforce, HubSpot, or similar) and Excel/Google Sheets; familiarity with BI tools (Tableau, Looker, Power BI) is a plus
• Strong Communicator: You can translate complex data into actionable insights for non-technical teams, and communicate well with cross-functional departments
• Problem-Solver: You take initiative to find solutions and improve sales processes

Requirements

• 2+ years of experience in sales operations, business analysis, or a similar role
• Proficiency in data analysis and reporting tools (Excel, SQL, BI tools)
• Experience with CRM platforms is desirable (Salesforce, HubSpot, or similar)
• Understanding of sales processes, pipeline management, and performance metrics
• Previous experience in a marketplace or the food industry is a plus but not essential

Benefits

• Be part of the launch of something truly exceptional
• Opportunity to build a platform impacting millions of lives, and making the world a better place
• You will get a competitive salary in line with your skills, experience, and potential
• Equity, everyone owns a piece of the company
• Staff discount to use on DELLI's online shop
• Once-a-week team lunch, on us
• Health insurance

Seniority level

Associate

Employment type

Full-time

Job function

Analyst

Industries

IT Services and IT Consulting