Self-Pay Sales Advisor - 12 Month Contract

Candidate Experience site; Seaham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

35 days annual leave incl. bank hols

Pension with flexible retirement

Spire for You benefits platform with ̄

Free Bupa health screening

Private medical insurance

Life assurance

Job summary

Spire Healthcare is recruiting a Self-Pay Advisor to join our Patient Support Centre Sales team in Seaham. The role focuses on managing self-pay patient enquiries and converting warm leads into appointments, delivering high-quality service while meeting performance targets.

It is a 12-month fixed-term contract with full training provided. The Patient Support Centres coordinate admin services for inpatient and outpatient activity, ensuring accurate enquiries and bookings and a high standard of

Qualifications

• Strong customer service focus with a willingness to learn and develop.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, collaborative team environment.
• Comfortable using multiple systems and technology.

Responsibilities

• Manage self-pay patient enquiries via telephone, email and online platforms.
• Handle enquiries from initial contact through to appointment booking.
• Convert warm leads into appointments and sales to meet KPI targets.
• Deliver a high standard of customer service in line with private healthcare expectations.
• Manage and prioritise your own workload effectively.
• Use multiple systems to support enquiry handling and booking processes.
• Promote Spire’s Values and Purpose, contributing to a culture of service excellence.
• Build positive relationships through clear and effective communication.

Skills

Customer service

Communication

Target-driven

Teamwork

Tools

CRM systems

Job description

Spire Healthcare is recruiting a Self-Pay Advisor to join our Patient Support Centre Sales team in Seaham. The role focuses on managing self-pay patient enquiries and converting warm leads into appointments, delivering high-quality service while meeting performance targets.

It is a 12-month fixed-term contract with full training provided. The Patient Support Centres coordinate admin services for inpatient and outpatient activity, ensuring accurate enquiries and bookings and a high standard of