Security Support Officer

LLOYD'S REGISTER INTERNATIONAL; Chester; On-site; GBP 7,164,000 - 7,715,000; Part time

Benefits offered by this job

Complimentary staff pass

Free tickets for friends and family

Discounts on gym memberships

Job summary

Chester Zoo is seeking a Security Support Officer to patrol the 128-acre estate, ensuring safety for staff, visitors, and animals. You will work as part of a professional Security team, delivering proactive prevention and exceptional service during day and night shifts.

The role requires prior security experience, a calm, professional manner, and a full UK driving licence. A current SIA Door Supervisor licence is essential, with shifts from early morning to late evening.

Qualifications

• Essential: Previous security experience and outstanding customer service.
• Desirable: First Aid at Work qualification.
• Must hold a full UK driving licence.

Responsibilities

• Maintain high security standards across the zoo and respond to emergencies.
• Greet guests, conduct searches, patrol grounds and manage access to events.
• Operate security systems to ensure they function properly.
• Identify and address security vulnerabilities with the security team.

Skills

Customer service

Calm under pressure

Communication

Teamwork

Tools

SIA Door Supervisor licence

Job description

CAREERS AT CHESTER ZOO

Security Support Officer

Job reference: 001774

Salary: £12.71

Closing date: 30/09/2026

Department: Security

Location: Chester

Employment type: Temporary

Hours Per Week: 8 min

Job Description

This is a working environment like no other! Imagine patrolling amidst rare giraffes and tigers, surrounded by breathtaking gardens on a sprawling 128-acre estate. As part of our dedicated and professional Security team, you will play a vital role in ensuring the safety and security of our staff, visitors, contractors, living collection, and assets – day and night.

The RoleYour responsibilities will include:

• Ensuring Safety and Security: Maintaining the highest standards of security across the zoo, delivering proactive prevention measures and emergency responses in line with established protocols.
• Guest Engagement: Welcoming guests at the main entrance, conducting customer searches, patrolling the grounds, supervising access to event spaces, and handling concierge duties – all while providing exceptional customer service.
• Maximising Security Systems: Demonstrating proficiency in the use of security systems to ensure their operational effectiveness.
• Risk Management: Supporting the Security team by identifying and addressing security vulnerabilities through regular reviews and mitigation measures.

The Package
• Temporary contract until 31 December 2026.
• Minimum of 8 hours per week, with additional hours available during peak periods. Shifts will vary between 7am and 2am.
• Competitive Pay: £12.71 per hour.
• Complimentary staff pass, allowing you to visit the zoo during your time off, along with free tickets for friends and family.
• Discounts on gym memberships, cinema tickets, dining, high street shops, and more via Perks.
• Plus more!

Essential requirements:
• Previous experience in a similar role.
• Outstanding customer service skills and a professional approach.
• Confident communicator, able to stay calm under pressure.
• A full UK driving licence.
• A current SIA Door Supervisor licence.

Desirable qualifications:
• Experience working in high-footfall environments such as visitor attractions, stadiums, airports, or shopping centres.
• A First Aid at Work qualification.