Security Support Officer

Chester-Zoo; Chester; On-site; GBP 5,200 - 13,000; Part time

Benefits offered by this job

Staff pass

Free tickets for friends and family

Discounts on gym memberships

Job summary

Chester Zoo is seeking a dedicated security professional to join our team on a temporary basis. You will help safeguard staff, visitors, and assets across a 128-acre estate, with shifts between 7am and 2am.

The role offers a minimum of 8 hours per week, a competitive hourly rate, and perks including staff passes and free tickets for friends and family. A valid UK driving licence and SIA Door Supervisor licence are essential.

Qualifications

• Previous experience in a similar role.
• Outstanding customer service skills and a professional approach.
• Confident communicator, able to stay calm under pressure.
• A full UK driving licence.
• A current SIA Door Supervisor licence.

Responsibilities

• Maintain highest security standards across the zoo and execute emergency responses per protocols.
• Welcome guests at main entrance, conduct searches, patrol grounds, manage events access and concierge duties.
• Operate and monitor security systems to ensure effectiveness.
• Support risk management by identifying vulnerabilities and implementing mitigations.

Skills

SIA Door Supervisor

Customer service

Calm under pressure

Driving licence

Effective communicator

Tools

Security systems

Job description

This is a working environment like no other! Imagine patrolling amidst rare giraffes and tigers, surrounded by breathtaking gardens on a sprawling 128-acre estate. As part of our dedicated and professional Security team, you will play a vital role in ensuring the safety and security of our staff, visitors, contractors, living collection, and assets – day and night.

The Role

• Ensuring Safety and Security: Maintaining the highest standards of security across the zoo, delivering proactive prevention measures and emergency responses in line with established protocols.
• Guest Engagement: Welcoming guests at the main entrance, conducting customer searches, patrolling the grounds, supervising access to event spaces, and handling concierge duties – all while providing exceptional customer service.
• Maximising Security Systems: Demonstrating proficiency in the use of security systems to ensure their operational effectiveness.
• Risk Management: Supporting the Security team by identifying and addressing security vulnerabilities through regular reviews and mitigation measures.

The Package

• Temporary contract until 31 December 2026.
• Minimum of 8 hours per week, with additional hours available during peak periods. Shifts will vary between 7am and 2am.
• Competitive Pay: £12.71 per hour.
• Complimentary staff pass, allowing you to visit the zoo during your time off, along with free tickets for friends and family.
• Discounts on gym memberships, cinema tickets, dining, high street shops, and more via Perks.
• Plus more!

Essential requirements

• Previous experience in a similar role.
• Outstanding customer service skills and a professional approach.
• Confident communicator, able to stay calm under pressure.
• A full UK driving licence.
• A current SIA Door Supervisor licence.

Desirable qualifications

• Experience working in high-footfall environments such as visitor attractions, stadiums, airports, or shopping centres.
• A First Aid at Work qualification.