Security Supervisor: Lead a High-Impact Team

Guarding UK Ltd; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Ride to Work Scheme

Employee Assistance Programme

Credit Union

Long Service Rewards

Employee of the Month/Year

Job summary

Guarding UK Ltd in Central London is seeking an experienced Security Supervisor to provide visible leadership and take ownership of day-to-day security operations near Liverpool Street.

You will set standards, lead the team, ensure staffing levels, confirm Officers hold valid SIA licences, and coordinate with the client to deliver an exceptional security service. Experience using Timegate or similar workforce-management systems is desirable.

Qualifications

• Strong security industry experience.
• Previous supervisory or team leadership experience.
• Valid SIA licence appropriate to the role.
• Confident leadership and decision-making skills.
• Excellent communication and interpersonal skills.
• Strong customer and stakeholder focus.
• Ability to remain calm and make sound decisions under pressure.
• Good organisational and IT skills.
• Experience using Timegate or a similar workforce-management system.
• First Aid and Fire Marshal qualifications.

Responsibilities

• Lead, motivate and supervise the security team.
• Set clear standards for performance, conduct, attendance, presentation and customer service.
• Deliver effective shift briefings and allocate resources appropriately.
• Coach and support Officers, addressing performance concerns where required.
• Lead by example and consistently demonstrate GUK's PACE values.
• Ensure contractual staffing levels are maintained.
• Proactively review Timegate and identify potential staffing gaps.
• Ensure effective shift handovers and communication.
• Confirm Officers hold the appropriate valid SIA licence.
• Maintain compliance with Assignment Instructions and site procedures.
• Take ownership of operational issues and escalations.
• Lead the response to security incidents, emergencies and public safety concerns.
• Make confident, proportionate decisions based on risk.
• Investigate incidents, thefts and other security matters.
• Act as Incident Control Officer (ICO) when required.
• Ensure accidents and incidents are accurately reported and appropriately escalated.
• Ensure relevant CCTV footage is preserved where required.
• Maintain compliance with health and safety requirements, risk assessments and safe systems of work.
• Identify hazards and take appropriate preventative or remedial action.
• Build strong, professional relationships with the client and key stakeholders.
• Maintain a visible, approachable and professional presence.
• Ensure the team consistently delivers excellent customer service.
• Communicate confidently with clients, colleagues, contractors and visitors.
• Keep GUK management and the client appropriately informed of significant operational matters.

Skills

Leadership

Communication

Decision making

Team supervision

Education

SIA Licence (appropriate to role)

Tools

Timegate

Job description

Guarding UK Ltd in Central London is seeking an experienced Security Supervisor to provide visible leadership and take ownership of day-to-day security operations near Liverpool Street.

You will set standards, lead the team, ensure staffing levels, confirm Officers hold valid SIA licences, and coordinate with the client to deliver an exceptional security service. Experience using Timegate or similar workforce-management systems is desirable.