Security Supervisor

Carlisle Support Services; Wolverhampton; On-site; GBP 24,000 - 31,000; Full time

Benefits offered by this job

Health & wellbeing plans

Flexible wage access

Discounts & rewards

Induction and career development

Uniform & kit

SIA top-up training

Employee Assistance Programme

Refer a Friend £100

Long service awards

Job summary

Carlisle Support Services is seeking a Security Supervisor to join the team at Walsall Manor Hospital. You will lead a small security team, maintain high standards of customer service, and act as a visible, reassuring presence across the site.

The role requires SIA licence for Door Supervision and CCTV, a proactive attitude, and a commitment to safeguarding staff and visitors. Full training and career development are provided.

Qualifications

• Experience in security leadership or supervision.
• SIA licence for Door Supervision and CCTV is essential.
• Strong customer service and professional demeanor.

Responsibilities

• Overseeing a team of five.
• Providing guidance and acting as first point of contact for customers and team.
• Ensuring SOPs are followed and KPI standards met.
• Ensuring the safety and security of colleagues and customers.
• Being proactive and approachable as a security supervisor representative.
• Managing and responding to incidents calmly.
• Conducting security patrols and controlling access points.
• Building strong, professional team relationships.

Skills

Team leadership

Customer service

Communication

Reliability

Tools

Door supervision licence

CCTV licence

Job description

Job Introduction

Security Supervisor - Walsall Manor Hospital

The Benefits

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.

The Role

We’re looking a motivated, approachable, and dependable Security Supervisor to join our team. We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in security. Join our team and help to make a positive impact.

We’re Looking For People Who Are

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Experienced in working as a Team Leader/Supervisor.
• At least 18 years old - licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• Door Supervision & CCTV licence holders (essential).

Previous experience in security is great, but if you’ve only recently got your SIA licence that’s fine. What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

Your Core Responsibilities Will Include

• Overseeing a team of five.
• Offering guidance, information, and a friendly face as a first point of contact for customers and for your team.
• Ensuring the team are following SOP's and being accountable for any KPI failings.
• Ensuring the safety and security of colleagues and customers, providing a sense of assurance.
• Being a smart, approachable, and proactive presence as a security supervisor representative.
• Managing and responding to incidents effectively while remaining calm under pressure.
• Conducting security patrols, managing access points, and deterring unauthorised activity.
• Building strong relationships as part of a supportive and professional team.

This role is about more than just security. It’s about making a difference through supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all.

About Us

We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment.

This includes recruitment and selection, training and development, and promotion.

We actively encourage applications from underrepresented groups.

We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions.

This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect.

Creating an environment where we can all do something amazing for the company and ourselves.