Security Supervisor

OCS; Poole; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

OCS Academy access

Wagestream flexible pay

Retail discounts

Professional development

Job summary

OCS UK & Ireland is seeking an experienced Security Supervisor to lead a team of Security Officers on site in Poole. You will oversee day-to-day security operations, maintain high standards of safety and customer service, and ensure team performance aligns with client expectations.

The role requires strong leadership, excellent communication, incident response, and reporting skills, with a flexible attitude to shifts including nights and holidays where needed.

Qualifications

• Experience supervising or leading Security Officers.
• Strong communication and interpersonal skills.
• Ability to stay calm under pressure and make informed decisions during incidents.
• Excellent report writing and incident documentation.
• Competent IT skills, including Microsoft Office.

Responsibilities

• Supervise, support and motivate Security Officers to ensure duties are carried out effectively and professionally.
• Act as the first point of escalation for incidents, operational issues and security concerns.
• Conduct regular site patrols, security inspections and risk assessments.
• Investigate incidents and accidents, ensuring actions are taken and documented.
• Maintain a visible, professional security presence and respond to incidents and emergencies.
• Liaise with clients, contractors and management to ensure service delivery standards.

Skills

Team leadership

Communication

Incident reporting

IT skills

Right to work in UK

Education

SIA Licence

Job description

About The Role:

We are seeking an experienced and professional Security Supervisor to support the day-to-day delivery of security operations and lead a team of Security Officers on site.

This is a hands-on leadership role where you will be responsible for maintaining high standards of security, safety and customer service, while ensuring all team members perform their duties effectively and in line with company and client expectations.

The successful candidate will be a confident leader with strong operational experience, excellent communication skills and the ability to make informed decisions in a fast-paced environment.

Days of Working:

4 on 4 off Nights 20:00 - 08:00

The key responsibilities will include, but are not limited to:

• Supervise, support and motivate Security Officers to ensure duties are carried out effectively and professionally.
• Act as the first point of escalation for incidents, operational issues and security concerns.
• Conduct regular site patrols, security inspections and risk assessments.
• Investigate incidents and accidents, ensuring appropriate actions are taken and documented.
• Maintain a visible and professional security presence to deter unauthorised activity and reassure site users.
• Respond promptly to security incidents, emergencies and customer enquiries.
• Liaise with clients, contractors and management teams to ensure service delivery standards are met.
• Support the training, mentoring and development of security personnel.
• Ensure compliance with company policies, assignment instructions and regulatory requirements.
• Manage shift handovers, duty allocations, site reporting and key control procedures.
• Complete and review incident reports, occurrence logs and operational records accurately and in a timely manner.
• Identify opportunities to improve service delivery and operational efficiency.

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearanc
• A valid SIA Licence.
• Previous experience within the security industry, including supervisory or team leadership responsibilities.
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure and make effective decisions during incidents.
• Excellent report writing and incident documentation skills.
• Competent IT skills, including the use of Microsoft Office applications.
• Strong organisational skills and attention to detail.
• A professional, reliable and customer-focused approach.
• Flexibility to work a variety of shifts, including nights, weekends and public holidays where required.

Desirable:

• Experience supervising security operations within a commercial, corporate, public sector or facilities management environment.
• Knowledge of CCTV systems, access control systems and alarm monitoring.
• Experience conducting investigations, risk assessments and security audits.
• First Aid qualification.
• CCTV Operator Licence.
• Experience delivering briefings, coaching and on-the-job training to team members.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.