Security Supervisor

Chartwells Independent; Loughborough; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Onsite car parking

Subsidised meals

Contributory pension scheme

Career development programmes

Digital GP and wider healthcare benefit

Job summary

Compass Group UK&I ESS is seeking an experienced Security Supervisor at the National Rehabilitation Centre (NRC). You will lead the Security Team and oversee security and car parking operations across the site, reporting to the Technical Services Manager.

The role requires a frontline SIA licence, leadership experience, and strong communication skills to deliver excellent customer service in a healthcare setting.

Qualifications

• Valid Frontline SIA Licence.
• Previous leadership or supervisory experience in security.
• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Good IT skills and experience with security systems.
• Ability to work independently and prioritise workloads.
• Experience producing incident and accident reports.
• Good written and verbal English skills.
• Flexibility to meet business needs including shift work.

Responsibilities

• Lead, motivate and support a team of Security Officers to deliver a 365-day service.
• Assist in planning and delivery of security and car parking operations across the site.
• Ensure security procedures and site policies are followed consistently.
• Produce and manage security rotas and staffing schedules.
• Conduct internal and external patrols and monitor incidents.
• Liaise with external agencies including Police and emergency services.

Job description

We are looking for an experienced and proactive Security Supervisor to join our team at the National Rehabilitation Centre (NRC). Reporting to the Technical Services Manager, you will play a key role in leading the Security Team and ensuring the safe, secure and effective operation of security and car parking services across the site.

This is an exciting opportunity for a motivated security professional with leadership experience to make a real difference in a healthcare environment, helping to protect people, property and assets while delivering exceptional customer service.

Key Responsibilities

As Security Supervisor, you will:

• Lead, motivate and support a team of Security Officers to deliver a high-quality service 365 days a year.
• Assist in the planning and delivery of security and car parking operations across the site.
• Ensure security procedures, service level specifications and site policies are consistently followed.
• Produce and manage security team rotas and staffing schedules.
• Conduct and oversee internal and external patrols.
• Monitor and respond to security, fire and emergency incidents.
• Complete and review accident, incident and investigation reports.
• Support departments with security risk identification and provide advice on security matters.
• Manage key control and lost property processes.
• Operate and oversee CCTV systems in accordance with legislation and company procedures (where qualified).
• Deliver monthly performance reports and security management information.
• Support staff, patients and visitors during difficult or sensitive situations.
• Liaise with external agencies, including Police and emergency services when required.
• Ensure team members receive appropriate training, development and performance reviews.
• Promote a positive culture of customer service, safety and continuous improvement.

About You

We're looking for someone who has:

Essential

• A valid Frontline SIA Licence.
• Previous leadership, supervisory or team management experience within a security environment.
• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Good IT skills and experience using security systems and reporting software.
• The ability to work independently, prioritise workloads and make informed decisions.
• Experience producing incident and accident reports.
• Good written and verbal English skills.
• Flexibility to meet the needs of the business, including shift work where required.

Desirable

• SIA CCTV Licence.
• Experience working within an NHS or healthcare environment.
• Knowledge of counter-terrorism and conflict management procedures.
• Patient restraint training.
• Experience of car parking operations.
• Additional security-related qualifications.

What You’ll Bring

• A professional and customer-focused approach.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent problem-solving and decision-making abilities.
• A calm and confident approach during incidents and emergencies.
• A commitment to maintaining the highest standards of safety, security and service delivery.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Onsite free car parking
• Subsidised meals
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Please note: This role is contracted to weeks per year

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2307/43368001/52817686/R/SU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!