Security Shift Leader

Anchor Group Services Ltd; Bolton; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits for a Security Shift Leader at a forward-thinking company. Join a dedicated team at a bustling shopping centre, where your leadership will ensure the safety and security of visitors. With opportunities for career progression through accredited training, you will play a vital role in maintaining a secure environment while delivering exceptional customer service. This role offers flexibility, competitive pay, and a supportive work culture focused on employee well-being. If you are passionate about security and customer service, apply now to embark on a rewarding career journey.

Benefits

Employee Assistance Programme

Wagestream

Cycle to Work Scheme

Full uniform provided

Free counselling access

Reward and Recognition awards

Qualifications

• Must have a valid SIA CCTV and DS licence.
• 5-year employment checkable history required.

Responsibilities

• Oversee daily operations and supervision of the security team.
• Provide high level of customer service to visitors.

Skills

Customer Service

Conflict Resolution

Communication Skills

Flexibility

Reliability

Education

SIA Licence (CCTV & DS)

First Aid Training

Job description

Bolton, United Kingdom | Posted on 28/04/2025

With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.

With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.

Apply today and become part of Team Anchor, we are excited to be a part of your journey.

Job Description

JobRole: Security Shift Leader

Pay: £13.29 per hour

Reportingto: Operations Manager & Dual ServicesManager

Overview

Anexciting opportunity has arisen at Anchor Group Services, for an experienced SecurityShift Leader to join our established security team based at Market Place Shopping Centre, Bolton.

The successful candidate must have a valid SIA CCTV and DS licence. Youwill be required to be flexible and reliable to cover shifts as required, providinga high level of customer service to visitors to the site, complete patrols andremain vigilant at all times. As Security Shift Leader, you will be responsible for overseeing the daily operations and supervision of the security team, ensuring the safety and security of the site.

Dutiesinclude:

• Protecting the client’s property, people and/or assets byproviding security services in direct accordance with the sites publishedAssignment Instructions (AI’s) and site-specific procedures
  
• Preventing losses and damage by reporting irregularities;informing offenders of policy and procedures
  
• Preventing and escalating incidents in a timely, accurateand appropriate manner to the Control Room/ Shift Manager/OperationsManager/Emergency Services as appropriate for serious incidents
  
• Completing reports by recording observations,information, occurrences, and surveillance activities
  
• Maintaining organisation's stability and reputation bycomplying with legal requirements
  
• Contributing to team effort by accomplishing relatedresults as needed
  
• Acting as a first line support to customers and visitorsto site, providing a professional and friendly service
  
• Understanding the needs of our customer, respondaccordingly to customer queries and requests and take appropriate action
  
• Maintaining professional conduct at all times
  
• Oversee the daily operations and supervision of the security officers on shift
  
• Monitoring officer performance includingcompliance with site procedures, patrol frequencies and work instructions
  
• Assisting with the investigation of incidents andaccidents
  
• Conducting monthly welfare checks and contributingto the annual appraisal process
  
• Support the Anchor Operations Centre with theallocation of site staff to customer assignments including the mitigation ofissues arising as a result of shift blow outs
  

Requirements

• Full5-year employment checkable history
  
• Validfrontline SIA licence CCTV & DS
  
• CustomerService experience and confidence to handle conflict in a correctmanner
  
• Flexibleto meet the job requirements
  
• Excellentcommunication skills both written and verbal
  
• Smartappearance and be well-groomed
  
• Reliableand punctual
  
• Highlevel of enthusiasm and passion
  
• Abilityto work in a fast-moving environment
  
• Accessto a range of nationally recognised courses to help further yourcareer, via the Anchor Academy
  
• Accessto SIA and First Aid training at discounted rates, withfinancial support available
  
• Auto Enrolment Pension (if earningsreach the minimum requirement for auto-enrolment)
• Wagestream- access to pay as you earn it
  
• Cycleto Work Scheme Available
  
• Fulluniform provided
  
• FreeEmployee Assistance Programme 24/7 including access tocounselling
  
• HospitalSaturday Fund
  
• Rewardand Recognition awards
  

What’s Next?

If you would like to beconsidered for this position, APPLY NOW and we will be in touch.

Other companies maycall this role: Security Supervisor, Shift Security Supervisor, Security TeamLeader, Security Operations Supervisor, Security Shift Supervisor, LeadSecurity Officer, Security Coordinator, Security Duty Officer, Security ShiftManager, Senior Security Officer, Retail Security Supervisor, Shopping CentreSecurity Lead, Security Team Leader – Retail, Customer Safety Supervisor, LossPrevention Supervisor, Security Specialist, Security Officer, Shopping Centre Security Officer, Security Enforcement Officer

Within commutingdistance of: Salford, Manchester, Bolton, Chorley, Wigan, Westhoughton, Walkden, Bury, Atherton, Prestwich, Kearsley, Horwich, Clitheroe, Tyldesley, Hindley, Whitefield, Radcliffe, Leigh, Middleton, Blackburn, Astley, Worsley