Security Shift Leader

TN United Kingdom; Bolton; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits an experienced Security Shift Leader to join a dedicated security team at a bustling shopping centre. This role involves overseeing daily operations, ensuring the safety of visitors, and providing exceptional customer service. As a leader, you'll manage a team, conduct patrols, and handle incidents with professionalism. The company offers a supportive environment with access to training and career development opportunities. If you are reliable, enthusiastic, and ready to make a difference, this position is perfect for you.

Benefits

Access to nationally recognized courses

Discounted SIA and First Aid training

Auto Enrolment Pension

Wagestream - access to pay as you earn

Cycle to Work Scheme

Full uniform provided

Free Employee Assistance Programme

Hospital Saturday Fund

Reward and Recognition awards

Qualifications

• Must have a valid SIA CCTV and DS licence.
• Customer service experience and confidence to handle conflict.

Responsibilities

• Oversee daily operations and supervision of the security team.
• Conduct patrols and maintain safety and security of the site.

Skills

Customer Service

Conflict Resolution

Communication Skills

Flexibility

Reliability

Education

Valid SIA Licence (CCTV & DS)

5-Year Employment Checkable History

Job description

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Pay: £13.29 per hour

Location: Market Place Shopping Centre, Bolton, BL1 2AL

Reporting to: Operations Manager & Dual Services Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Shift Leader to join our established security team based at Market Place Shopping Centre, Bolton.

The successful candidate must have a valid SIA CCTV and DS licence. You will be required to be flexible and reliable to cover shifts as required, providing a high level of customer service to visitors to the site, complete patrols and remain vigilant at all times. As Security Shift Leader, you will be responsible for overseeing the daily operations and supervision of the security team, ensuring the safety and security of the site.

Duties include:

• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
  
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
  
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
  
• Completing reports by recording observations, information, occurrences, and surveillance activities
  
• Maintaining organisation's stability and reputation by complying with legal requirements
  
• Contributing to team effort by accomplishing related results as needed
  
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
  
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
  
• Maintaining professional conduct at all times
  
• Oversee the daily operations and supervision of the security officers on shift
  
• Monitoring officer performance including compliance with site procedures, patrol frequencies and work instructions
  
• Assisting with the investigation of incidents and accidents
  
• Conducting monthly welfare checks and contributing to the annual appraisal process
  
• Support the Anchor Operations Centre with the allocation of site staff to customer assignments including the mitigation of issues arising as a result of shift blow outs
  

Requirements

• Full 5-year employment checkable history
  
• Valid frontline SIA licence CCTV & DS
  
• Customer Service experience and confidence to handle conflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be well-groomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fast-moving environment
  
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
  
• Access to SIA and First Aid training at discounted rates, with financial support available
  
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Wagestream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provided
  
• Free Employee Assistance Programme 24/7 including access to counselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Security Supervisor, Shift Security Supervisor, Security Team Leader, Security Operations Supervisor, Security Shift Supervisor, Lead Security Officer, Security Coordinator, Security Duty Officer, Security Shift Manager, Senior Security Officer, Retail Security Supervisor, Shopping Centre Security Lead, Security Team Leader – Retail, Customer Safety Supervisor, Loss Prevention Supervisor, Security Specialist, Security Officer, Shopping Centre Security Officer, Security Enforcement Officer

Within commuting distance of: Salford, Manchester, Bolton, Chorley, Wigan, Westhoughton, Walkden, Bury, Atherton, Prestwich, Kearsley, Horwich, Clitheroe, Tyldesley, Hindley, Whitefield, Radcliffe, Leigh, Middleton, Blackburn, Astley, Worsley