Security Services Team Lead — Elevate Guest Experience

Mitie Group plc.; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

ValueDeliverableService at The Aon Centre in London is seeking a proactive Security Services professional responsible for delivering a safe, seamless reception and security experience for colleagues and guests. You will lead and mentor Security Services Team Members, manage escalation and incidents, and collaborate with Front of House to maintain a world-class service.

This role requires strong communication, attention to detail, and the ability to uphold health and safety standards across the

Qualifications

• Strong communication with colleagues and guests.
• Ability to lead and mentor Security Services Team Members.
• Customer-focused attitude and professional conduct.

Responsibilities

• Deliver a safe and secure working environment while providing exemplary customer service.
• Effectively communicate with colleagues and guests to build confidence in security capabilities.
• Manage escalations to resolution and escalate to Security Services Manager when needed.
• Collaborate with Front of House management to provide a seamless, professional reception service.
• Develop and maintain strong internal relations to improve The Aon Centre experience.
• Keep accurate records and report incidents or risks in a succinct, professional manner.

Skills

Communication skills

Leadership

Customer service

Job description

ValueDeliverableService at The Aon Centre in London is seeking a proactive Security Services professional responsible for delivering a safe, seamless reception and security experience for colleagues and guests. You will lead and mentor Security Services Team Members, manage escalation and incidents, and collaborate with Front of House to maintain a world-class service.

This role requires strong communication, attention to detail, and the ability to uphold health and safety standards across the