Security Service Engineer - HSS

SECOM PLC; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading security company is seeking a HSS Security Service Engineer to work in Edinburgh. The role involves servicing and maintaining security systems for prestigious clients, requiring strong problem-solving skills and a customer-oriented approach. Candidates must have relevant industry experience and a full UK Driving Licence. Additional benefits include a signing bonus, health scheme access, and employee discounts.

Benefits

Signing bonus

Access to Digital GP through health scheme

Discounts on health assessments

Life cover

Employee discount on personal security

Employee Discount Scheme for retailers

Company property including laptop and phone

Qualifications

• Previous industry experience is essential.
• Full UK Driving Licence required.
• Knowledge of Galaxy Intruder and IP CCTV systems preferred.

Responsibilities

• Service and maintain Security Systems, access IP CCTV, and VMS Platforms.
• Conduct reactive fault-finding and maintenance visits.
• Communicate customer issues clearly to the service team.

Skills

Timekeeping

Customer orientation

Problem solving

Education

Experience in servicing of security alarm systems, CCTV and Access

Qualifications in security alarm systems

Tools

Galaxy Intruder

IP CCTV

Access Control systems

Job description

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Security Service Engineer - HSS, Edinburgh

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Client:

SECOM PLC

Location:

Edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

76b82e4e2d51

Job Views:

24

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

We are currently seeking a HSS Security Service Engineer in Edinburgh. Reporting directly to the Regional Operations Manager, the role will entail the service and maintenance of Security Systems, access IP CCTV and VMS Platforms, working for our prestigious Financial and Government customers.

The Role

• Attend and undertake servicing of security systems, access, IP CCTV and VMS Platforms.
• Attend sites and undertake reactive fault-finding visits and maintenance of installed products.
• Understand specifications, drawings and design standards to ensure the systems are installed, serviced and maintained to the clients brief and standard.
• Solution finding and problem-solving mentality and methodology.
• Meet deadlines including predefined target times, first fix dates and PMV dates.
• Communicate clearly and concisely with the service team and management regarding customer issues or site problems.
• Awareness of Health & Safety.
• Carry out all paperwork and electronic reporting to the service team promptly.
• Always present a professional appearance.
• Active team member of on call service rota.
• Commercial awareness to ensure the job is delivered within the timescale allocated.

The Candidate

• Previous industry experience is essential
• Good timekeeping
• Customer orientated
• Ability to work on their own initiative and as part of a team
• Dynamic, forward thinking and ambitious
• Effective verbal and written skills
• Full UK Driving Licence

Requirements:

• Experience in servicing of security alarm systems, CCTV and Access
• PMV delivery of inspections
• Hold current qualifications or have relevant experience in security alarm systems
• Full UK Driving Licence
• Knowledge of Galaxy Intruder, IP CCTV & Access Control systems
• Pacom equipment knowledge would be advantageous
• Understanding of service delivery and current standards
• Supplemental pay – signing bonus
• Aviva health scheme which includes access to Digital GP
• Discounts on health assessments via Nuffield Health
• Life cover
• Employee discount on security for your home
• Employee Discount Scheme, which is applicable to over 900 of the UK’s top retailers, including travel, groceries, gym memberships, utilities and more
• Company property e.g., laptop, phone & plant (drills etc.)