Security Service Engineer

Zoom Recruitment; Tooting; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Company van

Fuel card

25 days annual leave

Bank holidays included

Pension

Job summary

Zoom Recruitment is seeking a Security Service Engineer to cover London and the M25. You will service and maintain intruder alarm systems and related security tech, ensuring reliable operation for residential and commercial properties.

The role offers a basic salary of £35,000–£47,500 with a 10% bonus, company van, fuel card, and extensive training. Weekend standby payments apply with overtime and progression opportunities.

Qualifications

• Experience servicing intruder alarm systems.
• Good understanding of CCTV, access control and door entry systems.
• Strong fault-finding, diagnostic and problem-solving skills.
• Full UK driving licence and ability to work at height.
• Customer-focused and professional communication.

Responsibilities

• Carry out scheduled maintenance, servicing and repairs on intruder alarm systems.
• Diagnose faults and resolve issues across electronic security systems.
• Work with CCTV, access control, door entry and fire alarm systems with training provided.
• Respond to service calls and investigate alarm activations.
• Provide technical advice and guidance to customers and maintain records.

Skills

Fault-finding

Customer service

Communication

Independent worker

Time management

Height work

Tools

Intruder alarms (Pyronix)

CCTV systems (Hikvision)

Access control (Paxton)

Job description

Security Service Engineer

Location: Field-based - London and within the M25

Salary: £35,000-£47,500 basicHours: Monday-Friday, 8:00am-5:30pm, with a weekend call-out rota of approximately 1 in 8

Are you an experienced Security Engineer looking for your next opportunity with a well-established security specialist? Do you have a strong background in intruder alarms and a passion for delivering excellent customer service?

We are recruiting on behalf of a respected security solutions provider seeking a skilled Security Service Engineer to join its growing engineering team. This is an excellent opportunity to join an established business offering competitive earning potential, a company van, ongoing training and the opportunity to develop your technical expertise across a range of security systems.

As a field-based Security Service Engineer, you will be responsible for servicing, maintaining and fault-finding a variety of electronic security systems across residential and commercial properties throughout London and the M25.You will play an important role in ensuring customers' security systems remain reliable, effective and fully operational, providing a professional and responsive service at all times.

• Carrying out scheduled maintenance, servicing and repairs on intruder alarm systems.
• Diagnosing faults and resolving technical issues across electronic security systems.
• Working with CCTV, access control, door entry and fire alarm systems, with training provided where required.
• Responding to service calls and investigating alarm activations where necessary.
• Recommending system upgrades and improvements to meet customer requirements.
• Providing technical advice and guidance to customers, ensuring a high standard of service.
• Maintaining accurate records of service visits, repairs and maintenance using company systems.
• Working collaboratively with colleagues to meet service level agreements and maintain high standards.
• Keeping up to date with new technologies and undertaking ongoing training to develop your skills.

To be considered for this opportunity, you will ideally have:

• Previous experience working as a Security Engineer, particularly servicing and maintaining intruder alarm systems.
• A good understanding of electronic security systems, including CCTV, access control and door entry.
• Strong fault-finding, diagnostic and problem-solving skills.
• Basic IT knowledge, including Windows operating systems, IP-based systems and networking principles.
• A full, valid UK driving licence.
• Excellent communication skills and a professional, customer-focused approach.
• The ability to work independently, manage your workload and use your own initiative.
• A flexible approach to working hours and the ability to work at height
• .
• Experience with Pyronix intruder alarms, Hikvision CCTV and Paxton access control systems would be advantageous, although training will be provided to develop your knowledge across the wider product range.

What's on Offer?

• £35,000-£47,500 basic salary, depending on experience including a 10% bonus and call-out earnings, with overtime paid in addition.
• Company van and fuel card, with personal use permitted after successfully passing probation.
• 25 days' annual leave plus bank holidays.
• Weekend standby payments, averaging £150 per day, with additional commission when attending customer call-outs.
• Paid overtime and additional earning opportunities.
• Company pension and private healthcare benefits.
• Paid sick leave, with entitlement increasing over time.
• Full training and ongoing professional development.
• Opportunities to broaden your technical knowledge and progress within engineering