Security Service Engineer

TN United Kingdom; Eastleigh; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking skilled Service Engineers to join their high-performing team. This role involves servicing security systems, ensuring customer satisfaction, and maintaining safety standards. With a focus on career progression, the company offers competitive salaries, generous callout payments, and a supportive environment for professional growth. Enjoy the benefits of working with a market leader in the Fire & Security industry, where your expertise and commitment will be valued. Join a team that prides itself on longevity and excellence in service delivery.

Benefits

Company Vehicle

Uniform

All PPE

Ongoing Training

Pension Matching up to 7%

Generous Callout Payments

Travel Time Compensation

Engineering Commission Scheme

Employee Assistance Program

Career Progression Opportunities

Qualifications

• Experience in servicing security systems like intruder alarms and CCTV.
• Ability to lift and climb ladders safely.

Responsibilities

• Provide exceptional customer service and maintain effective relationships.
• Service security devices while ensuring safety and efficiency.

Skills

Customer Service

Problem Solving

Technical Knowledge

Fire & Security Systems

Driving License

Education

18th Edition

NVQ

City and Guilds

BTEC

Tools

PPE

Tools

Uniform

Job description

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We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.

What you will do

Our Service Engineers are involved in servicing Security Systems i.e. Intruder Alarms, CCTV & Access Control Systems. The successful engineers will service Security Systems to the relevant industry standards, providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team. We offer our engineers the opportunity to work for a market leading brand, ADT Fire & Security with incomparable career opportunities.

How you will do it

Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers.

To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.

Ensuring your time is managed efficiently and jobs are prioritised correctly.

Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate.

What we look for

Experience within Fire & Security industry

Driving license - manual

Ability to lift and climb ladders

Had or have previous experience working in a customer facing environment

Preferred:-

Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC

Why work for ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:-

Competitive basic salary with excellent additional earnings potential

Optional Overtime

Generous callout payments – Best in the industry

Travel Time – Averaging 3% of basic salary

Engineering Commission scheme – Averaging 7% of basic salary

Pension – we match up to 7%

Company Vehicle, uniform, all PPE, tools and ongoing training provided

Industry leading Health & Safety and an employee assistance program

Career progression opportunities - newly introduced Engineering career ladder 2022

Our team average 20+ years length of service

The opportunity to become a valued member of our Winning Team