Security Receptionist

Mitie Group plc.; West of England; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mitie Group plc. is seeking a proactive Receptionist to join the Total Security Management Team. The role is based at a client site on a permanent basis and reports to the Operations Manager.

You will be part of a team delivering first-class facility services, handling post, coordinating deliveries, supporting against SLAs, and assisting with emergency evacuation procedures. Ideal candidates will be computer literate (Word, Excel, Outlook) with a solid understanding of Health & Safety practices

Qualifications

• Clear, strong, and confident communication skills.
• Customer-focused with ability to build positive relationships.
• Understanding of Health & Safety practices.
• Computer literate with Word, Excel and Outlook.

Responsibilities

• Work as part of a team to deliver a first-class service within the facility.
• Support Service Level Agreement by ensuring Site Support activities are carried out effectively.
• Ensure customer requests are dealt with efficiently.
• Provide labour support to ad-hoc out of hours events.
• Manage internal/external post and courier deliveries/collections.
• Support Emergency Evacuation procedures.
• Assist with review of procedures and processes.
• Assist with personal emergency evacuation plans (PEEPS) for less abled guests.
• Explain Audio Visual and IT systems to customers.
• Move heavy/bulky items when required.
• Maintain Health & Safety practices.
• Build positive relationships with customers.
• Demonstrate enthusiastic and conscientious approach to Site Support tasks.
• Communicate clearly, strongly and confidently.
• Possess or obtain a current SIA licence.

Skills

Communication skills

Customer service

Health & Safety awareness

IT literacy

Tools

Word

Excel

Outlook

Job description

Mitie has a great opportunity for a Receptionist to join the Total Security Management Team; the Receptionist will be based with one of our prestigious customers. This is a permanent role reporting into the Operations Manager.

Main Duties

• To work as part of a team to deliver a first-class service within the facility.
• To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively.
• To ensure all customer requests are dealt with efficiently and effectively.
• Provide labour support to ad-hoc out of hours events.
• Internal/external post and courier deliveries/collections.
• Support Emergency Evacuation procedures.
• To support the review of procedures and processes.
• Support with personal emergency evacuation plans (PEEPS) for less abled guests.
• An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers.
• Computer literate (Word, Excel, Outlook E-mail).
• Able to move heavy / bulky items.
• Clear understanding of Health & Safety practices.
• Customer focused with the ability to build positive relationships.
• Enthusiastic and conscientious approach to all Site Support related tasks.
• Clear, strong and confident communication skills.
• Either hold a current SIA licence or be able to obtain a new licence.