Security Receptionist

OCS; City of Edinburgh; On-site; GBP 21,000 - 26,000; Part time

Job summary

OCS UK & Ireland seeks a proactive Security Receptionist for Tesco Banks in Edinburgh. The role blends front-of-house reception, customer service and security, acting as the first point of contact for staff, visitors and contractors while ensuring site access procedures are followed.

You will support visiting staff and cover specific shifts, maintaining professional conduct and a secure environment across the site. This role requires reliable, communicative, and well-organised individuals.

Qualifications

• Excellent communication and customer service skills.
• Professional, reliable and approachable manner.
• Good administration and organisational skills.
• Competent using Microsoft Office applications.
• Right to work in the UK.

Responsibilities

• Provide a professional and friendly welcome to staff, visitors and contractors.
• Manage visitor sign-in and sign-out procedures in line with site security requirements.
• Respond to enquiries and provide assistance where required.
• Handle incoming calls and undertake general administrative duties.
• Arrange bookings, including meeting rooms and taxis, as required.
• Manage access control for staff, visitors and contractors.
• Monitor CCTV systems and report any security concerns.
• Conduct routine security checks in accordance with site procedures.
• Respond appropriately to incidents, alarms and emergency situations.
• Maintain accurate records of daily activities, visitors and incidents.
• Ensure compliance with all site security policies and procedures.

Skills

Communication skills

Customer service

Professional demeanor

Administration

Tools

Microsoft Office

Job description

About The Role

Days of Working: This position will be based at Tesco Banks, Edinburgh, working Friday cover only 0800-1630 with the scope to cover monday to thursday for Holiday or sickness cover. We are seeking a professional and approachable Security Receptionist to deliver an exceptional front-of-house experience while maintaining a safe and secure environment. This role combines customer service, reception, and security responsibilities, providing support across a variety of sites as required. You will act as the first point of contact for staff, visitors, and contractors, ensuring all site access procedures are followed while delivering a welcoming and professional service.

Reception & Customer Service

• Provide a professional and friendly welcome to staff, visitors, and contractors.
• Manage visitor sign-in and sign-out procedures in line with site security requirements.
• Respond to enquiries and provide assistance where required.
• Handle incoming calls and undertake general administrative duties.
• Arrange bookings, including meeting rooms and taxis, as required.

Security Operations

• Manage access control for staff, visitors, and contractors.
• Monitor CCTV systems and report any security concerns.
• Conduct routine security checks in accordance with site procedures.
• Respond appropriately to incidents, alarms, and emergency situations.
• Maintain accurate records of daily activities, visitors, and incidents.
• Ensure compliance with all site security policies and procedures.

The ideal candidate should meet the following criteria

• Right to work in the UK.
• Excellent communication and customer service skills.
• Professional, reliable, and approachable manner.
• Good administration and organisational skills.
• Competent using Microsoft Office applications.

Desirable

• Previous experience in a reception, administration, customer service, or security role.
• Valid Frontline SIA Licence.
• Experience operating CCTV or access control systems.
• Experience working in a corporate or multi-site environment.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.