Security Operations Service Manager

CAPGEMINI; Birmingham; On-site; GBP 60,000 - 95,000; Full time

Job summary

Capgemini is seeking a Service Manager with a strong technical background to oversee the Security Engineering Team delivering IT security services for a Aerospace client. The role is hybrid, based around Derby with 2–3 days on-site, and involves monitoring health, incident response, and triage of requests to ensure timely ownership.

You will oversee health alerts, tune security policies, and maintain a secure infrastructure across Microsoft Security Stack, Email Gateway, SIEM, IDPS, GVM and

Qualifications

• Understanding of security threats and network technologies in an IT outsourcing setting.
• Excellent written and verbal communication and client engagement skills.
• Knowledge of MS Cloud Security, Email Gateway, Defender and related security tools.
• Experience in a multi-supplier, multi-vendor environment with stakeholders.

Responsibilities

• Ensure integrity of client IT infrastructures and follow ITSM principles.
• Maintain health of Security Toolkit Infrastructure and related toolsets.
• Record and respond to health alerts from Security Infrastructure.
• Tune policies and enhancements in response to incidents and client requests.
• Apply ITSM processes including incidents, change control, problems and knowledge.

Skills

IT Service Management

Security tooling

Stakeholder management

MS Cloud Security

Job description

About the job you’re considering

This is a Hybrid Role based out of Derby minimum 2-3 days per week:

A service Manager with a technical background to work with the Operational Lead to oversee the Security Engineering Team service. Security Engineers form part of the Security Engineering Team (SET), an expanding team who deliver specific IT Security Services to a client in the Aerospace industry. The team has a footprint in two main sites in Derby, to effectively provide services to the client. The team members are not fixed to one location, which lends itself to interesting and diverse work within differing environments. The role has responsibility to oversee delivery of:

• Run Activity – Monitoring and acting as required on the health of various Security tools.
• Incident Response – responding with appropriate actions as required regarding tooling within the remit of the SET.
• Triaging requests incoming to the Engineering Team mailbox and Service Management intake queue, ensuring ownership within the wider team is appropriately assigned and requests have ownership.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

• You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles.
• You will ensure the Security Engineering Team resources keep the lights green on all Security Toolkit Infrastructure within our remit and support various toolsets including Microsoft Security Stack, Email Gateway, SIEM, IDPS, GVM and Malware Protection.
• Your remit will include ensuring the team are recording and responding to health alerts from the Security Infrastructure we maintain.
• Understanding of how to tune and enable policies, features and enhancements as required in response to Security Incidents and general enhancements requested by the client.
• Expertise in IT Service Management including incidents, change control, problem and knowledge.

Your skills and experience

• An understanding of security threats, compromise methods, server, client and network technologies working in an IT outsourcing environment and aptitude to learn new technologies.
• You will provide excellent communication skills both written and verbal, client engagement skills, time management, expectation management etc with an ability to keep calm and perform under pressurised situations.
• Knowledge required of MS Cloud Security, including Email Gateway, Sentinel, Defender, Wider E5 licensing suite. Knowledge of Data Loss Prevention techniques and operational management of security capabilities.
• Expertise in client and stakeholder management, experience of a multi-supplier, multi-vendor environment.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Some roles will also require an additional level of security clearance:

Security Check (SC) Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.