Senior Transition Programme Manager

Capgemini; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Job summary

Capgemini is looking for a Transition Manager to lead large service transitions in Birmingham. The successful candidate will manage the entire process of transferring services, ensuring that service levels are maintained while developing innovative solutions to meet client expectations.

Proven experience in IT service transitions and managing senior stakeholders is essential. This hybrid role requires effective relationship-building, balancing commercial risks, and ensuring high-quality outcomes.

Join Capgemini as we commit to inclusive recruitment, offering opportunities to all candidates.

Qualifications

• Proven experience in delivering IT service transitions in complex environments.
• Track record in managing large-scale transformation programs.
• Strong commercial acumen with business management experience.

Responsibilities

• Lead the transition input to bids, developing solutions and plans.
• Manage the transfer of services and ensure service levels.
• Run transition projects to meet objectives by target dates.

Skills

Large-scale IT service transitions

Vendor management

Financial control

Stakeholder management

Cloud and Infrastructure

Service Desk and Cyber Security

Job description

About the job you're considering

Our Transition Managers lead large service transitions, end-to-end, providing innovation in solution design, maximizing commercial benefit and delivering operational efficiency, whilst ensuring client expectations are met.

Hybrid working

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

• You will lead the transition input to our bids developing viable solutions, plans and costs, balancing commercial risk and price competitiveness.
• You manage the whole process of transferring services from incumbent service providers into Capgemini, ensuring service levels are maintained throughout.
• You run transition projects so that they meet agreed project and service level objectives, by the target dates, within the agreed costs.
• You develop innovative, comprehensive, realistic and effective plans that meet client needs and expectations.
• You operate in difficult, complex or political environments taking full responsibility for outcomes. You represent and promote the group internally and externally including at board level.
• You develop strategic partnerships and strong relationships with internal and external clients and maximize benefit for all the parties.
• You help shaping and managing client expectations to grow projects portfolio on the account.
• You lead and build effective delivery teams to meet business objectives and transition requirements.

You can bring your whole self to work.

Your skills and experience

• Proven experience delivering large-scale IT service transitions and/or large transformation programmes, ensuring service readiness, stability, and continuous improvement across complex environments
• Proven track record inclient-facing delivery roles, managing senior stakeholders and ensuring high-quality outcomes across risk, vendor management, and continuous service improvement initiatives
• Strong commercial and business acumen, with experience managing programmes delivering £1m-£10m annual revenue, including financial control, negotiation, and client relationship development
• Broad understanding of managed services and IT domains (e.g. Cloud, Infrastructure, Service Desk, Cyber Security, SIAM), with the ability to operate across multiple service lines and offerings
• Experience supporting business growth and innovation, including client engagement, bid/proposal input, capability development, and leveraging technology to enhance service outcomes

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Some roles will also require an additional level of security clearance:

Security Check (SC) Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.