Security Operations Analyst - ITIL & Agile Working

Menzies LLP; Woking; On-site; GBP 42,000 - 58,000; Full time

Benefits offered by this job

Career Development

Private medical cover

Pension matching

Enhanced parental leave

Agile working

Job summary

Menzies LLP is seeking an IT Security Analyst to join the IT & Innovation team in either Woking or Manchester. The role involves triage of security incidents, monitoring SIEM alerts, and supporting vulnerability management.

You will work with ServiceDesk and Ops to resolve security issues, document procedures, and ensure policy compliance. The ideal candidate will understand IT infrastructure, ITIL processes, and have experience with ticketing systems.

Qualifications

• Basic understanding of IT infrastructure components including networks, servers, operating systems, and cloud services.
• Familiarity with IT service management principles (ITIL) and incident/problem/change management processes.
• Ability to troubleshoot common IT issues and escalate complex problems when needed.

Responsibilities

• Perform initial triage and investigation of security incidents.
• Monitor security alerts and events from SIEM and other security tools.
• Participate in vulnerability management and patching.
• Maintain and update security documentation and procedures.
• Monitor Sec ops mailbox for alerts and triage them.
• Work with the ServiceDesk team to assist with tickets that may be the result of a conflict or misconfiguration in the security stack.
• Assist with reviews of vendor platforms and websites for compliance checks.
• Assist with client questionaries related to IT Security.
• Assist with CASB and web filtering change request reviews.
• Assist with administration of security stack applications.
• Assist with investigations of incidents logged by the SoC.
• Provide cover for Security Manager.

Skills

IT infrastructure

ITIL

Incident/Problem/Change management

Troubleshooting IT issues

IT security principles

Ticketing systems

Microsoft 365 administration

Tools

ServiceNow

Jira

SIEM

Office 365

Job description

Menzies LLP is seeking an IT Security Analyst to join the IT & Innovation team in either Woking or Manchester. The role involves triage of security incidents, monitoring SIEM alerts, and supporting vulnerability management.

You will work with ServiceDesk and Ops to resolve security issues, document procedures, and ensure policy compliance. The ideal candidate will understand IT infrastructure, ITIL processes, and have experience with ticketing systems.